What are the responsibilities and job description for the Retail Sales Associate position at Pool Fx?
Job Title: Inside Sales Associate / Customer Service
Location: Pool FX – Middletown, NY
Job Type: Full-Time | In-Person
About the Role
Pool FX is seeking an enthusiastic and customer-focused Inside Sales Associate / Customer Service Representative to join our team!
In this role, you’ll be the face of our showroom—helping customers with their pool and spa care needs, providing expert recommendations, performing water testing, and ensuring a positive, welcoming retail experience.
A background in pool care or water testing is a plus, but we’re happy to train the right candidate who brings great energy, communication skills, and a willingness to learn.
If you’re passionate about helping people, enjoy hands-on learning, and want to grow within a fast-paced, supportive team — this is the opportunity for you!
Key Responsibilities
- Greet customers and provide friendly, knowledgeable assistance with pool and spa products.
- Conduct water balance testing and recommend appropriate chemical treatments.
- Accurately process sales transactions using our POS system.
- Provide expert product guidance and solutions for customer inquiries, both in-store and via phone/email.
- Support merchandising, restocking, and inventory organization.
- Assist with sales of outdoor lifestyle products — including pools, lawn equipment, grills, and sheds.
- Maintain a clean, organized, and visually appealing store environment.
- Perform daily opening and closing duties, including handling deposits.
- Help customers load purchases into their vehicles.
- Handle returns and resolve customer concerns professionally and efficiently.
- Report inventory shortages and maintain organized work areas.
- Collaborate with team members to achieve sales goals and provide excellent service.
- Perform additional duties as assigned.
Qualifications & Skills
- Must be at least 18 years old.
- High School Diploma or equivalent (or currently enrolled).
- Reliable transportation and valid driver’s license required.
- 6 months–1 year of customer service or retail experience preferred.
- Experience in pool/spa care, water testing, or pool equipment is a plus (training provided).
- Proficient with Microsoft Office (Outlook, Word, Excel).
- Strong communication skills and comfort using computers/POS systems.
- Ability to lift up to 50 lbs and stand for extended periods.
- Must be available to work Monday–Saturday with flexible hours (up to 40 hours weekly in season; minimum 25 hours off-season).
- Willingness to work weekends and some holidays.
- Completion of required training within two months of hire.
Why Join Pool FX?
- Supportive, team-oriented environment where your contributions are valued.
- Competitive pay and opportunities for advancement.
- Hands-on training in a growing and specialized industry.
- A fun, dynamic workplace where every day is different!
If you’re ready to dive into a rewarding role and build your career with a company that values growth and teamwork — apply today and join the Pool FX family!
Job Type: Full-time
Base Pay: $17.00 - $21.00 per hour
Work Location: In person
Salary : $17 - $21