What are the responsibilities and job description for the Assistant Manager position at Poochies & Mutts?
Overview
We are seeking a dedicated and passionate Assistant Manager to join our team. This role entails overseeing daily operations, while maintaining a high standard of animal care, ensuring positive customer experiences, and a productive work environment for our staff. The ideal candidate will possess strong leadership, problem-solving, and multitasking abilities.
This position requires a commitment to a 4/10 work schedule, with mandatory availabilities on holidays and weekends.
Key Responsibilities
- Provide effective team leadership and guidance.
- Oversee staff performance management and address personnel matters.
- Handle hiring and terminating employees.
- Communicate professionally with clients regarding their pet’s behavior and status.
- Effectively resolve customer inquiries and concerns.
- Foster a collaborative, positive, and productive team environment.
- Oversee daily business operations to ensure operational efficiency.
- Manage social media content and engagement.
- Demonstrate comprehensive knowledge of canine body language and behavior.
- Monitor for signs of canine illness or behavioral concerns.
- Administer feedings, medications, and provide personalized care tailored to individual pet needs.
- Maintain facility cleanliness and adhere to strict sanitation standards.
Qualifications
- Exceptional customer service and conflict resolution skills
- Proven ability to multitask and manage competing priorities in a fast-paced environment
- Strong attention to detail with a focus on operational accuracy
What we offer
- Competitive 401(k) retirement plan with matching
- Comprehensive dental and vision insurance plans
- Pet-friendly workplace environment
A bit about me: I’ve been with Poochies for 22 years, and Poochies truly feels like home. I treat every dog and cat that comes through our doors like they’re my own. I’m looking for someone who is passionate, reliable, and has good communication skills. You’ll be working closely with me to handle the day-to-day operations—it’s a rewarding role, though it can be challenging at times. If you think this sounds like a good fit, please send over your resume. I look forward to talking with you!
Best wishes,
Tina Rasmussen GM
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Vision insurance
Work Location: In person
Salary : $17 - $20