What are the responsibilities and job description for the Server position at PONTE Modern American?
PONTE servers ensure that patrons have an excellent dining experience by providing quality customer service. Servers work in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner. Servers assist in setting up and closing the restaurant.
Essential Duties and Responsibilities:
Positive attitude, Clean appearance, Smile
Must be able to up sell and make recommendations from the menu
Collaborate with other restaurant servers and kitchen/bar staff (team player)
Involve management with any issues and be able to handle adversity.
Issue bills and accept payment following established steps of service. maintains safe food handling and sanitation standards.
Follows up periodically to assist with any additional needs or requests.
Demonstrates complete understanding of menu items and ingredients.
Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences.
As needed, demonstrates knowledge of specialized diets and allergens.
Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodate
Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor.
Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.
Performs other duties as assigned.