What are the responsibilities and job description for the Community Association Manager position at Ponderosa Community Management?
DescriptionOur Spokane Valley based association management firm is adding a new full time Association Manager to support our continued growth. This full-time position offers a competitive salary, bonus opportunities, paid health insurance, paid vacation, paid sick leave, career growth and development opportunities.You will be managing a portfolio of Community and Homeowners associations (HOAs) working directly with the volunteer Board of Directors, homeowners, and vendors; balancing community needs with community budgets; contracting; managing payables, receivables and financials reports; performing property inspections; tracking and following up on governance issues; and soliciting bids for maintenance and/or renovation projects.We are your partner and dedicated to your success, so we provide you with a reasonably sized portfolio, limited nightly meetings, and you will be supported by a team of administrators, accounting personnel, and the principals of the company to help you provide industry leading association management services.RequirementsCandidate must possess previous experience as an association, non-profit organization, hospitality or real estate manager; excellent communication and organizational skills; be self-starting and reliable; have a high degree of professionalism; excellent communicative skills; professional business writing/ email skills; be proficient in Microsoft Word, Excel, and Outlook; have the ability to quickly learn new software platforms, have a driver’s license/ auto insurance and reliable transportation, and pass a background check and drug screening. Service on your HOA or Condominium Board gives you bonus points!!We are a customer service driven company. You must have an ability to work under pressure with even temperament, be able to speak in front of groups, be an independent worker/self-motivated, play close attention to detail, and regularly travel around town to the associations in your portfolio.CMCA designation or previous homeowner association board volunteer experience desired.Key ResponsibilitiesAssociation & Board SupportServe as the primary liaison between the Board of Directors, homeowners, vendors, and management company.Attend board meetings and annual membership meetings; prepare agendas, management reports, and meeting minutes when required.Advise the board on best practices, governing documents, policies, and compliance requirements.Implement board decisions and follow up on action items.Operations & MaintenanceConduct regular property inspections; identify maintenance needs and code violations.Coordinate routine maintenance and large-scale projects (landscaping, pool, roofing, paving, etc.).Maintain community standards by enforcing CC&Rs, rules, and architectural guidelines.Respond to emergencies and coordinate after-hours vendor support as needed.Financial OversightPrepare and monitor association budgets with the board and/or finance team.Review financial statements, invoices, reserve studies, and vendor proposals.Approve and code invoices per association policy; ensure timely payments.Assist with collections and delinquency tracking in coordination with accounting.Homeowner Communication & ServiceAddress homeowner inquiries, concerns, and complaints in a professional and timely manner.Write and distribute community communications (newsletters, notices, violation letters, meeting announcements).Facilitate conflict resolution and promote positive community relations.Support resident engagement and community events when applicable.Administrative & ComplianceMaintain accurate association records, files, and correspondence.Ensure compliance with state HOA laws, fair housing regulations, and association governing documents.Manage architectural requests, hearings, and rule violation processes.Coordinate elections, ballots, and procedural requirements as needed.Company DescriptionPonderosa Community Management provides expert leadership to common interest communities in Washington State. (HOAs and Condominium Owners Associations.) Managers advise volunteer community Board members, administer the daily affairs, and oversee the maintenance of property and facilities that the homeowners own and use jointly through the association and assist the board and owners in complying with association and government rules and regulations. We are looking for a financial rock-star to join our rapidly growing company.
Salary : $50,000 - $55,000