Customer Service Representative

About the Job

We are seeking a motivated and customer-focused Customer Service Representative to support our sales and operations teams across multiple offices. In this role, you will serve as a key point of contact for clients, ensuring exceptional service, strong relationships, and seamless coordination between internal teams and customers.

Job Location: Benicia, CA or Shafter, CA

What You'll Do

• Build and maintain strong client relationships through proactive communication and support


• Assist Sales and Operations teams by preparing quotes and supporting Outside Sales efforts


• Respond to customer inquiries and provide clear, timely updates on products, services, and projects


• Monitor project progress and ensure alignment with customer expectations


• Maintain accurate client records and perform quality checks on documentation


• Support marketing initiatives, including trade shows and promotional campaigns


• Conduct site visits and job walks as needed


• Assist with onboarding new customers and supporting account retention and growth


• Track equipment utilization and provide reports to leadership as requested


• Perform additional duties as assigned by leadership

What You Bring

Education & Experience

• Bachelor’s degree or 5 years of related experience (or equivalent combination)


• Strong communication and customer service skills


• Ability to read and interpret technical, financial, and legal documents


• Experience responding to customer inquiries and resolving issues professionally


• Strong presentation skills and ability to communicate with diverse audiences


• Proficiency in Microsoft Office (Excel, Word, Outlook) and tools such as GoCanvas and Smartsheets


• Strong analytical and problem-solving abilities


• Comfortable working with basic mathematical concepts (percentages, ratios, etc.)


• Valid California Driver’s License with a clean DMV record

• 40-Hour HAZWOPER


• TWIC Card


• Passport


• CPR / First Aid / AED Certification

What Ponder Offers

Compensation & Benefits:

We value our employees and offer a competitive benefits package, including: 

• Salary Rate Range: $75,000 - $90,000 DOE


• Medical, Dental & Vision Insurance 


• 401(k) with Company Match 


• Life, Short-Term & Long-Term Disability Insurance 


• Vacation, Sick, and Holiday Pay 

Equal Opportunity Employer 

Ponder Environmental Services is proud to be an Equal Opportunity and Affirmative Action employer. We are committed to building a diverse and inclusive team and make employment decisions based on qualifications, without regard to race, color, religion, sex, national origin, age, marital status, disability, or veteran status.