Director of Infrastructure

Job Title: Director of Infrastructure

Department: IT / Technology

Reports To: CEO

Location: On-site Philadelphia

Job Summary

The Director of Infrastructure is responsible for the overall design, stability, security, and performance of the firm’s technology infrastructure. This includes leadership over hardware platforms, server and network operations, system administration, and business application support. The role ensures that all systems — on-premise and cloud — are configured, maintained, and upgraded to meet organizational needs.

This position also oversees IT security incident management, monitors system health and availability, and provides escalation support for complex or overflow service tickets. The Director of Infrastructure serves as a senior technology leader and strategic partner across the organization.

Essential Responsibilities

Infrastructure & Systems Management

• Provide senior-level administration of virtual and physical Windows servers, with emphasis on upgrades, performance tuning, backup integrity, and high availability.
• Architect, manage, and optimize a low-latency, high-resilience network environment; perform advanced troubleshooting and root-cause analysis.
• Lead migration and integration efforts from on-premise systems to IaaS/SaaS solutions, ensuring minimal disruption to operations.
• Maintain a secure and efficient endpoint environment, including workstations, laptops, mobile devices, printers, and other user-facing technology.
• Manage internal and hosted solutions, with strong proficiency in Azure, O365, and Salesforce.

Telephony & Communication Systems

• Oversee VoIP and telephony systems, including contact center technologies, with a senior-level understanding of system architecture and troubleshooting.

IT Operations & Support

• Provide escalation support for complex issues and assist in managing overflow ticket volume.
• Develop and implement proactive strategies to eliminate recurring issues and enhance system reliability.
• Ensure system monitoring tools, alerts, and reporting mechanisms are maintained and optimized.

Leadership & Collaboration

• Serve as a senior IT leader and subject-matter expert for business units, providing recommendations on technology improvements, training, and workflow optimization.
• Partner with department leaders to understand business needs and align infrastructure initiatives with organizational goals.
• Lead, mentor, and develop a team of infrastructure and system support professionals.

Governance, Security & Compliance

• Maintain strong IT security practices, including incident management, patching, access control, and audit support.
• Oversee backup, disaster recovery, and business continuity planning and testing.
• Ensure compliance with industry standards, legal requirements, and internal policies.

Requirements

Experience

• 7–10 years of experience managing daily IT functions, including networking, server administration, security, backup/disaster recovery, and technical support.
• Senior-level experience with on-premise and cloud infrastructure: VMware, Windows Server, Windows workstations, Microsoft Azure, Office 365, SonicWall, HP ProCurve switching, and Salesforce.
• Proven track record managing IT projects involving vendors, internal stakeholders, and third-party partners.
• 5 years of experience creating and managing IT budgets, with demonstrated fiscal responsibility.
• 5 years managing a team of technical professionals.
• 3 years as the senior-most IT resource in a 300 user environment.

Skills & Attributes

• Strong leadership, communication, and decision-making skills.
• Ability to translate technical concepts for non-technical stakeholders.
• Highly organized, detail-oriented, and proactive.
• Patient, adaptable, and able to work effectively under pressure.
• Demonstrated ability to implement best practices and drive continuous improvement.

Job Level

Director

Compensation

Salary Range: $100,000 – $150,000

Structure: Salary

Bonus Eligible: Yes