What are the responsibilities and job description for the Bank Teller position at PONCE BANK?
Delivers exceptional experience to customers while enhancing the Bank’s bottom line and reputation. Responsible for providing exceptional customer service to our customers, partners and prospects. Processes all paying and receiving transactions and performs cash vault activities in an accurate and timely manner.
Pay Range
Salary: $45,500 - $47,420
Benefits
Health coverage, additional ancillary insurance benefits, retirement plan, paid time off, and much more!
Responsibilities:
- Process account transactions effectively.
- Provide excellent customer service; help resolve customer concerns in a timely fashion.
- Respond to customer inquiries (in person, by phone or email) with appropriate follow up or escalation.
- Examine negotiable items (checks, money orders, etc.), determine proper funds availability based on regulatory requirements and complete hold notices.
- Review client profiles and identify opportunities to make referrals to platform personnel.
- Balance cash drawers daily, assuring proof of cash vault and maintaining appropriate level of cash.
- Complete and maintain assigned reports and logs.
- Represent the branch in community activities that align with CRA goals, fostering positive local relationships.
- Travel: Occasional travel to other branch locations as needed to ensure operational consistency, employee support, and service excellence.
Salary : $45,500 - $47,420