What are the responsibilities and job description for the Bank Teller position at Ponce Bank?
Brief Description
Delivers exceptional experience to customers while enhancing the Bank’s bottom line and reputation. Responsible for providing exceptional customer service to our customers, partners and prospects. Processes all paying and receiving transactions and performs cash vault activities in an accurate and timely manner.
Pay Range
Salary: $45,500 - $47,420
Benefits
Health coverage, additional ancillary insurance benefits, retirement plan, paid time off, and much more!
Responsibilities
At Ponce Bank, we are deeply committed to growth, innovation, and community impact. We believe in creating a supportive and collaborative work environment where our employees are empowered to succeed and make meaningful contributions. If you're passionate about customer service and community, we'd love to hear from you!
Be the face of change in your community.
On the frontlines, every interaction is an opportunity to empower someone financially, build trust, and drive lasting impact. Our retail teams are more than service providers—they are trusted advisors, community connectors, and everyday changemakers.
At Ponce Bank, your passion for people and service is your greatest strength.
Ponce Bank participates in the E-Verify program.
Delivers exceptional experience to customers while enhancing the Bank’s bottom line and reputation. Responsible for providing exceptional customer service to our customers, partners and prospects. Processes all paying and receiving transactions and performs cash vault activities in an accurate and timely manner.
Pay Range
Salary: $45,500 - $47,420
Benefits
Health coverage, additional ancillary insurance benefits, retirement plan, paid time off, and much more!
Responsibilities
- Process account transactions effectively.
- Provide excellent customer service; help resolve customer concerns in a timely fashion.
- Respond to customer inquiries (in person, by phone or email) with appropriate follow up or escalation.
- Examine negotiable items (checks, money orders, etc.), determine proper funds availability based on regulatory requirements and complete hold notices.
- Review client profiles and identify opportunities to make referrals to platform personnel.
- Balance cash drawers daily, assuring proof of cash vault and maintaining appropriate level of cash.
- Complete and maintain assigned reports and logs.
- Represent the branch in community activities that align with CRA goals, fostering positive local relationships.
- Travel: Occasional travel to other branch locations as needed to ensure operational consistency, employee support, and service excellence.
- A high school diploma, or equivalent, with an emphasis in a business curriculum
- A minimum of one (1) years’ related experience normally required
- Strong communication, problem-solving, and customer service skills
- Proficiency in Microsoft Office and banking software
- Proficient interpersonal relations and communicative skills
- Proficiency in Cantonese, Hindi, or Mandarin language is preferred.
At Ponce Bank, we are deeply committed to growth, innovation, and community impact. We believe in creating a supportive and collaborative work environment where our employees are empowered to succeed and make meaningful contributions. If you're passionate about customer service and community, we'd love to hear from you!
Be the face of change in your community.
On the frontlines, every interaction is an opportunity to empower someone financially, build trust, and drive lasting impact. Our retail teams are more than service providers—they are trusted advisors, community connectors, and everyday changemakers.
At Ponce Bank, your passion for people and service is your greatest strength.
Ponce Bank participates in the E-Verify program.
Salary : $45,500 - $47,420