Food and Beverage Manager

 SUMMARY            

The Food & Beverage Manager ensures smooth daily operation of F&B service within the casino and restaurants.  This position oversees and ensures excellent guest service from the entire team.  

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Develops Food and Beverage programs which improve guest service, revenue, and net profits.  Participates in setting marketing policies and goals designed to attract and maintain loyal guests.
• Coaches and guides department Leadership and Team Members to meet department goals and maintain a high level of guest service and internal service standards. Motivates Team Members for continuous improvement.
• Effectively schedules to meet business demands and manage labor costs.
• Interviews, selects, and trains new Food and Beverage Team Members.
• Maintains a high level of confidentiality and professionalism. 
• Sets standards to ensure a high level of maintenance and cleanliness standards within all F&B areas.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Resolves Guest complaints in a timely and positive manner.
• Creates Standard Operating Procedures and ensures adherence to these standards for daily F&B functions.
• Ensures all Team Members are trained on job expectations and performance standards.
• Maintains accurate and timely performance management documentation including both corrective and positive feedback for all members of the F&B team. Ensures department Supervisors are trained, coached and accountable for providing timely written and verbal feedback to team. Ensures timely administration of Team Member evaluations.
• Manages food costs. Works with vendors and F&B team to ensure planning and placing of supply orders is completed efficiently and effectively. Works with procurement staff to ensure the best cost and value while still meeting department needs.
• Orders products and supplies according to business demands. Maintains inventory and sets par levels as necessary.
• Responsible for the accuracy and thoroughness of departmental records and reports.
• Steps in as a working Manager whenever staffing levels or business demands require.
• Must be able to work the required work schedule, which may include nights, weekends, and holidays. Works physically onsite to manage business and interact personally with Team Members, vendors, and guests.
• Ensures all safety standards are met, and possible safety hazards are quickly resolved.
• Must be able to obtain and maintain appropriate gaming license. 
• Must be able to obtain and maintain responsible service of alcohol and food handler certification through Prairie Flower training courses. 

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES 

• Minimum of 5 years of front and back of house Food and Beverage experience.  Casino industry experience helpful but not required.
• Bachelor’s degree in Hotel/Restaurant management, Culinary or related area preferred.
• Excellent Guest Service and interpersonal skills required.
• Must be able to read, write, speak and understand English.  Bilingual skills a plus.
• Excellent written and oral communication skills required.  Ability to interact and communicate in both group and individual settings.  Must be able to collaborate with all levels of the organization on projects and daily needs.
• Must be able to effectively use Microsoft Office Suite and POS systems. 
• Strong organization and analytical skills required.  
• Ability to read, analyze, and act upon complex documents and reports necessary.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.   Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must be able to work safely and efficiently within a fast-paced environment.
• Must be able to maintain an appropriate Gaming License.
• Must have and maintain a valid driver's license with a safe driving record. 

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS 

• While performing the duties of this job, the employee is regularly required to talk or hear.   
• Regularly required to stand, walk, and sit.  Using hands grasp, handle, or feel objects, tools or controls.
• Regularly required to lift up to 40 pounds.  Must be able to push or pull carts loaded up to 50 pounds.
• Occasionally required to reach with hands and arms, climb, balance, stoop, kneel, and crouch.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The noise level in the work environment is usually moderate, increasing to loud when on the casino floor.
• Must be able to operate in stressful situations. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.  

The above description is intended to describe the general nature and level of the role.  This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary.  

The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.