Retail Point Of Sale Analyst

Job description:

We are seeking an experienced Retail POS Analyst for a full-time, direct hire opportunity in Matawan, NJ.

In this role, you will ensure the quality and accuracy of system solution deployment and operations. Solutions may consist of applications such as: Item, price, scale or order management; Back-door receiving; Reclamation; WIC; Sales taxation; Inventory, customer loyalty or coupon management, etc.

The successful candidate will be proficient in understanding the setup and operation of multiple point of sale systems and all co-op headquarter provided solutions to individual store members or store chains. Prior experience with SAP S/4Hana & PO/PI strongly preferred.

Responsibilities:

• Identifies and performs specific required setup within co-op applications needed for data loads and integration with multiple store point of sale systems.
• Assists in the development and maintenance of new store onboarding conversion/implementation plans as required.
• Performs specific new store onboarding and setup activities as defined as the responsibility of the Retail Store Application Specialist.
• Advises and assists store personnel with specific point of sale setup needed to accept data integration from co-op application solutions.
• Advises and assists store personnel with specific point of sale personalization needed to deliver expected customer limits, overrides, discounts, offers, etc.
• Advises and assist stores with the implementation of new hardware devices such as registers, pin pads, scales, back-office workstations, handheld or mobile devices.
• Provides Level 2 support services to all member stores as defined within Level 1 Help Desk procedures. In addition, to following defined escalation procedures to Level 3 and Senior Level management based upon ticket priority and estimated resolution time parameters.
• Assist Enterprise Application group in collecting demand requests from stores, gathering detail requirements, advocating on behalf of stores within prioritization within project portfolio. In addition to, acting as a liaison between stores and application group throughout the SDLC.
• Participates and executes required QA Testing Acceptance for all system changes that impact store operations. In addition, to coordinated extended User Acceptance Testing as needed by a representative sample of store personnel before implementation.
• Designs communications and/or training determined to be required for any release of new or changed functionality directly impacting any store member.

Qualifications:

• Bachelor’s degree in Computer Science, or related field
• 5 or more years of experience with Point-of-Sale Technology
• 3 or more examples of full implementations of Point-of-Sale Solutions in a Retail environment
• SAP S/4Hana /PI experience helpful.
• Retail Grocery POS experience or comparative Consumer Goods Retail experience
• Demonstrated ability to gather business requirements and document for application development clearly and concisely
• Expert understanding of the integration of Store Organization, Item, Pricing, and Customer/Shopper data into Point of Sale
• Familiar with providing second level support to Store users as part of Service Management, understanding of ITIL standards a plus
• Ability to work independently and self-direct the appropriate priorities in a fast- paced environment of multi-tasking.
• Knowledge of all phases of SDLC and full lifecycle implementations
• Demonstrated experience with creating detailed testing scenarios and scripting to be performed to ensure quality implementation.
• Demonstrated ability to diagnose incident root cause and take corrective action to resolve in addition to preventative measures in the future.

IND 123

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• POS Technology: 5 years (Required)
• implementing POS Solution in a retail environment: 3 years (Required)
• SAP S/4HANA and PO/PI: 1 year (Required)
• Retail grocery or consumer goods POS: 1 year (Preferred)

Work Location: In person