Infrastructure Workplace Platform Engineer II

Job Title - Infrastructure Workplace Platform Engineer II (Windows Desktop OS, MacOS & Print Services)

Location: (Hybrid/Onsite, 3-days) at Salisbury, NC

Duration: Contract through 2026 with potential extension through 2027

About the Role

We’re seeking an Infrastructure Workplace Platform Engineer II to join our team in supporting our end-user operating systems and strengthen our enterprise printing environment. You’ll be part of the End User Services team responsible for the end-user computing estate—Windows desktops/laptops, OS deployment, endpoint policies, knowledgebase/ticket workflows, and reporting. The ideal candidate is a doer and a communicator: meticulous in execution, comfortable presenting status to management and directors, and able to juggle multiple priorities without missing the details.

What You’ll Do

Endpoint Engineering & Support

• Manage desktop OS support (Windows 10/11, MacOS) and computer & user policy management (GPO/Intune configuration profiles, compliance policies, baselines).

• Focusing on ticket triage, escalations, & partnering with business associates to isolate and resolve issues, identify problem trends, and perform knowledgebase upkeep in ServiceNow.

• Diagnose computer related issues, provide analysis and resolution.

• Image and test new computers as needed.

• Contribute to endpoint hygiene, security hardening, and patch/compliance initiatives.

• Maintain documentation, runbooks, and KBs.

• Create status dashboards & reports (Excel/PowerPoint) and deliver clear progress updates to managers/directors.

Printing Environment

• Support and enhance enterprise print services including Canon uniFLOW and Lexmark MarkVision, drivers, queues, secure print, and print server policies.

• Monitor fleet health, optimize configurations, coordinate firmware updates, and reduce print‑related incidents.

• Produce print metrics (uptime, incidents, volume, cost trends) and implement improvements.

Communication & Collaboration

• Create concise presentations, dashboards, and executive-ready summaries.

• Coordinate with business units for pilot groups, deployment windows, and change communications.

• Document procedural runbooks and contribute to standard operating procedures.

What You’ll Bring (Desired Skills and Qualifications)

• 3 years in End User Computing / Workplace / Endpoint Engineering roles.

• Experience in troubleshooting Windows OS startup and recovery issues. Reviewing Event Viewer and logs to identify issues. (CompTIA A or equivalent)

• Hands-on proficiency with MECM (SCCM) and Microsoft Intune for OS deployment, app distribution, compliance/policy management, and reporting.

• Experience with ServiceNow (incidents, changes, Knowledgebase article authoring/maintenance).

• Proficient experience in Windows 10/11 and MacOS support.

• Outstanding written and verbal communication skills with experience presenting status to management and directors.

• Strong organization and multitasking: able to prioritize, follow through, and meet deadlines across multiple workstreams.

• Adept at data extraction and manipulation to analyze and report across multiple sources.

• Strong proficiency with Excel and PowerPoint.

Nice to Have (Preferred)

• Solid understanding of Active Directory, GPO, Azure AD.

• PowerShell for endpoint automation, reporting, and remediation.

• Autopilot, co-management (MECM Intune), and WinRE/MDT/OSD experience.

• Practical knowledge of Canon uniFLOW and Lexmark MarkVision (or equivalent enterprise print management tooling).

• Familiarity with ITIL practices (incident, change, problem) and SLA-driven operations.

• Knowledge of print server administration, printer driver packaging, and secure print workflows.

• Certifications: Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102), jamf, ITIL 4 Foundation, vendor print certifications, or equivalent.

Work Environment

• Hybrid/Onsite: Onsite 3 days per week in Salisbury, NC.

• Occasional travel to regional sites may be required.

• Participation in deployments and planned maintenance windows/change events as needed.

• Work outside of non-standard business hours may be required when addressing compute/printing issues