Desktop Support Technician

End User Support Engineer/Desktop Support Technician

6 Month Contract(With possible extension)

Job Summary

We are seeking an experienced Desktop Support Technician to provide on-site end-user support in a fast-paced enterprise environment. This role is responsible for delivering hands-on desktop support, resolving hardware and software issues, performing device deployments and refreshes, and ensuring a high level of customer satisfaction while meeting established service levels.

The ideal candidate will have strong technical troubleshooting skills, experience supporting Windows and macOS environments, and a customer-focused approach to desktop support.

Responsibilities

• Provide on-site desktop support for end users across multiple office locations.
• Troubleshoot and resolve hardware, software, and peripheral issues on company-owned devices.
• Deliver timely incident resolution while meeting established service level agreements (SLAs).
• Perform hardware installations, refreshes, reimaging, memory upgrades, and device replacements.
• Wipe and prepare returned devices for inventory and redeployment.
• Install, configure, and support business applications, including Microsoft Office 365, Adobe Creative Suite, VPN software, and other approved applications.
• Manage assigned support tickets, ensuring accurate documentation, timely updates, and resolution.
• Provide post-deployment support for users requiring assistance with new hardware, software installation, device configuration, network drive mapping, troubleshooting, reimaging, or hardware replacement.
• Work closely with internal support teams to coordinate desktop deployments and fulfillment activities.
• Lift, carry, and transport computer equipment as needed.

Required Qualifications

• 3-5 years of hands-on desktop support or field deployment experience within a large enterprise environment.
• 3-5 years of experience supporting: Microsoft SCCM, TCP/IP networking, Active Directory
• Microsoft Exchange
• 3-5 years of experience supporting: Windows 7, Windows 10, macOS
• Experience using ServiceNow or similar ticket management systems.
• Experience supporting large-scale Windows migration projects.
• Working knowledge of Microsoft Intune.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Excellent customer service and communication skills, both written and verbal.
• Ability to work independently with minimal supervision.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail.

Additional Requirements

• Reliable attendance and punctuality.
• Ability to communicate proactively regarding schedule changes or project updates.
• Flexible and adaptable, with a willingness to support a variety of end-user computing responsibilities.
• Valid driver's license with a clean driving record.
• Access to a reliable, roadworthy vehicle.