What are the responsibilities and job description for the Deskside Technician I position at Pomeroy?
Position Description
Title: Deskside Technician I
Core Function
The Deskside Technician I, is an Entry-Level Deskside Support role (Level 2 Support) for a direct client. Bringing opportunities for advancement and experience in a Deskside Support environment. This role’s location is specific to the location in the Job Listing.
Essential Duties & Responsibilities
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General Office Environment
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.
Title: Deskside Technician I
Core Function
The Deskside Technician I, is an Entry-Level Deskside Support role (Level 2 Support) for a direct client. Bringing opportunities for advancement and experience in a Deskside Support environment. This role’s location is specific to the location in the Job Listing.
Essential Duties & Responsibilities
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.
- Identifies, researches, and resolves technical problems.
- Responds to help desk tickets and escalations
- Required to meet the monthly metric standards required by your Manager, contract, or client.
- Required to meet the monthly metric standard of 0 tickets breached SLA/OLA for incident requests
- First contact for walk in support on site to end users
- Assist with AV Support for Conference rooms as necessary
- Provide Smart hands assistance to Level 3 support teams as necessary.
- Assist with asset disposition
- Organize, track, and update Assets accordingly (Asset Management)
- Basic computer skills required
- In progress or have acquired the CompTIA A
- Demonstrates excellent verbal communication and writing skills.
- Demonstrates good customer service skills and motivation.
- Must be responsible and dependable.
- Must have reliable transportation.
- Demonstrates experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications.
- Ability to work well with various people from staff to high-level administrators.
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General Office Environment
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.