What are the responsibilities and job description for the IT Audio Visual Support Specialist position at Pomeroy Technologies?
IT Audio Visual Support Specialist
Position Summary
As the IT Audio Visual Support Specialist, you will be the primary technical resource for supporting AV systems and ensuring seamless execution of meetings and events across designated Stryker locations. This role requires deep expertise in AV technologies, hands-on troubleshooting, and collaboration with cross-functional teams to deliver high-quality digital experiences.
Who We’re Looking For
- Analytical Problem Solvers – Professionals who go beyond quick fixes to identify root causes, evaluate optimal solutions, and implement long-term improvements.
- Dedicated Achievers – Individuals who thrive in fast-paced environments and are committed to delivering results that meet high standards and compliance requirements.
- Collaborative Partners – Team players who build strong relationships across departments to drive continuous improvement and innovation.
Key Responsibilities
- Provide on-demand AV support for meetings and events, ensuring optimal performance of digital collaboration systems including MS Surface Hubs, Poly, and Crestron.
- Serve as the primary point of contact for AV-related issues, overseeing system testing, performance documentation, and end-user experience.
- Collaborate with IT Digital Collaboration, Network Services, and external vendors to configure, troubleshoot, and maintain AV platforms in conference rooms and event spaces.
- Maintain accurate documentation of AV system configurations, equipment inventory, and service requests.
- Deliver training programs to educate users on proper use of video conferencing equipment and collaboration tools.
- Perform preventive maintenance and manage upgrades for AV hardware and software components.
- Support planning and execution of onsite events across multiple venues, including indoor and outdoor setups, requiring schedule flexibility.
- Assist with AV infrastructure for new construction and expansion projects, including interpreting wiring diagrams, schematics, and blueprints.
- Manage digital signage and confidence monitor displays for conference rooms and Stryker content services.
Qualifications
- Bachelor’s degree or 4 years of equivalent experience in AV or IT support.
- Proficiency with AV-related hardware including network switches, routers, cabling, relays, and transmission interfaces.
- Strong knowledge of Microsoft, iOS, and Android platforms, including native and industry-standard streaming capabilities.
- AV industry certifications such as CTS highly
- Hands-on experience with Poly (Group and X Series), Surface Hub, and Microsoft Teams Room (MTR) devices.
- Familiarity with collaboration platforms including Teams, Zoom, and WebEx.
- Understanding of H323 and SIP protocols preferred.
- Experience with wireless network architectures and IEEE standards (802.11ac, ax) preferred.
- Network certifications such as CCNA, CCNP, Network , CWNA, or CWSP are a plus.
- Proven ability to troubleshoot complex technical issues and implement effective solutions.
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Qualifications:
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Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
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Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
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Must possess exceptional written and verbal communication skills (in English).
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Ability to quickly learn and acquire expertise in client's custom applications.
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Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen.
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Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered.
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Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
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Team player who is invested in and strives to maximize team/department performance.