What are the responsibilities and job description for the Amish Advocate Liaison position at Pomerene Hospital?
Pomerene Hospital, situated in Millersburg, Ohio, is a community-focused healthcare facility dedicated to providing quality medical services to the region. Known for its patient-centered approach, the hospital offers a range of services, including emergency care, surgical procedures, and specialized treatments. Pomerene Hospital plays a vital role in enhancing the well-being of its community, fostering a compassionate environment for patients and their families, serving out the mission of "Delivering trusted, superior and compassionate healthcare that strengthens and enriches our community."
Today, Pomerene Hospital operates as a 25-bed, rural critical access hospital. As one of the largest employers in Holmes County, Pomerene Hospital serves not only the local community but also residents from neighboring counties.
Working with us you will be eligible for:
- Medical, Dental, and Vision Insurance
- Life Insurance
- Voluntary Accident and Critical Illness Insurance
- Short-Term Disability
- FSA Options
- 403(b) with Employer Matching & Contributions
- Employer-Paid Certifications
- Tuition Reimbursement
- Generous Paid Time Off
- Eligibility for participation in Federal Student Loan Forgiveness programs
Summary
The Amish Advocate Liaison establishes and maintains effective communication with the Amish Community. The Amish Advocate Liaison acts as the central contact point within Pomerene for the Amish Community. The Amish Advocate Liaison also facilitates excellent service and experience for our Amish patients.
Essential Functions
- Demonstrates commitment to Pomerene Hospital Values.
- Deliver service and expectations that build positive customer satisfaction and experience.
- Knowledge of Amish culture and fluency in Pennsylvania Dutch.
- Builds trust and integrity between Amish Community and Pomerene.
- Moves throughout the organization acting as a liaison and advocate for patients and families
- Maintains a positive relationship with external contacts and stakeholders.
- Develops a positive perceptions of the hospital in the community.
- Promoting and maintaining effective communication and positive relationships with the Amish Community
- Performing community relations and public relations in the Amish community according to hospital and department policy and procedure
- Assist with promoting and processing of self-pay package program; receiving and processing phone calls related to package pricing, billing, follow-up, and complaints.
- Assist in scheduling Amish House lodging as requested.
- Serves as a backup to the transportation scheduler.
- Visiting hospital Amish patients; and other activities as delegate
Education/Experience Requirements
- Strong knowledge of Amish culture and beliefs
- Fluent in Pennsylvania Dutch
- Excellent communication skills
- Detail oriented
- Computer skills
- Prior billing experience is preferred