What are the responsibilities and job description for the CONCIERGE - PART TIME position at Pomerelle Place?
Integral Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care and lifestyle-focused senior living communities. Our company, which was built on our “Culture Keepers,” employees thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents.
We offer rewarding career opportunities that include:
- Competitive wages
- Access to wages before payday
- Flexible scheduling options with full-time and part-time hours
- Paid time off and Holidays (full-time)
- Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
- 401(K) with employer matching
- Paid training
- Opportunities for advancement
- Meals and uniforms
- Employee Assistance Program
Our community is looking for a Concierge to join our team.
The Concierge is responsible for greeting guests at the front desk, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature. The Concierge will also help manage the CRM system, assisting the Director of Sales with calling leads and conducting walk-in tours.
Responsibilities:
- Carries out telephone answering and reception duties as required.
- Takes complete messages with pertinent information and communicates messages to the intended recipient.
- Greets residents and visitors. Answers inquiries and gives directions.
- Collates brochures for the marketing department.
- Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
- Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
- Maintains and keeps desk and entry area neat and organized.
- Organizes, distributes mail to residents, Executive Director and Department Coordinators.
- Maintains adherence to all company personnel policies and established operating policies and procedures.
- Conduct walk-in tours for the Director of Sales as needed.
- Assist the Director of Sales with the CRM system, by completing calls or entering notes.
Qualifications:
- High school diploma or general education degree (GED) preferred.
- One to three years customer service experience and/or training; or equivalent combination of education and experience.
- Sales experience is not required, but very beneficial to the role.
- Experience working in senior care a bonus.
If having a direct impact on the lives of others is appealing to you, apply today and join our team!
EOE D/V