Showroom Coordinator

Company Description

Pom Pom at Home, based in Los Angeles and founded in 2007, specializes in luxurious, comfort-driven bedding, tabletop items, and accessories inspired by a ‘lived-in’ aesthetic. Drawing on over 20 years of retail experience, the company has grown into a thriving wholesale linen business. Pom Pom at Home’s collections are carefully designed with attention to detail, catering to the needs of its clientele. Their products are available through specialty retailers across the U.S., internationally, and on their retail website.

Role Description

Full-Time Customer Service Representative (Location: Atlanta AmericasMart)

Textile showroom seeking a Full-Time Customer Service Representative based in Atlanta to

support retail and trade customer base. This role is critical to ensuring timely, accurate, and

thoughtful customer support with a strong focus on same-day resolution. This position works

closely with our Customer Service Manager and internal operations teams and plays a key role

during Atlanta Market and showroom activity.

Role Purpose

Responsible for day-to-day customer communication by resolving high volumes of inquiries

efficiently, professionally, and with attention to detail—ensuring customers receive clear

answers and timely support.

Key Responsibilities

- Customer Support & Communication

- Assist in the receipt of line samples and conduct visual merchandising for market shoppers

- Manage our main customer service inbox, ensuring timely and accurate responses

- Fully resolve customer service tickets (low to moderate complexity)

- Serve as first-line phone support throughout the workday

- Assist customers with account registration inquiries

- Returns & Order Support

- Identify and document recurring customer issues or escalation patterns

- Showroom & Market Support, including pre-market preparation and active support

during trade show hours

Qualifications

- 2 years of customer service experience (retail, trade, or wholesale preferred)

- Strong written and verbal communication skills

- Comfortable handling phones & email

- Highly organized with excellent follow-through

- Calm and solution-oriented under pressure

- Experience with order systems or ERP platforms Netsuite is a plus

- Ability to support extended hours during Atlanta Market and setup

Work Details

- Full-time, Atlanta Showroom inside AmericasMart

- Mon-Fri 9am-5pm EST Tradeshow dates/hours

Salary Details

- $45k - $50k depending on experience

- Benefits include 401k, Healthcare Dental, Sick Vacation PTO, and more.