What are the responsibilities and job description for the Electrical Engineer position at POLYMEDCO, INC?
The role involves providing phone support to customers for all Polymedco instrument hardware, software, computer equipment, and laboratory equipment. Responsibilities include validating and performing quality control on equipment for all customer sites, as well as repairing, validating, and preparing equipment for shipment. Travel to customer locations for the repair and maintenance of diagnostic equipment is also required.
Essential Functions and Duties: The responsibilities listed below are essential to the role; additional duties may be assigned to meet business needs:
- Install, train, troubleshoot, repair, and perform preventive maintenance on all company diagnostic instrumentation, both on-site and off-site.
- Provide high-quality phone support by responding to customer inquiries, delivering technical assistance, and training customers on operation, maintenance, and basic troubleshooting.
- Ensure timely and effective repairs, along with comprehensive training for operators, to guarantee optimal system performance and high customer satisfaction.
- Demonstrate self-motivation, excellent communication skills, and teamwork abilities while being capable of working with minimal supervision.
- Develop new test systems and provide recommendations on technical procedures. Evaluate new equipment and assist in creating and writing test procedures, standard operating protocols, and training materials.
- Be prepared for national and international travel, which may require up to 50% of your time visiting customer or manufacturer sites.
- Be available for occasional "off-hours" work, including scheduled on-call hours during early mornings, evenings, or weekends as needed.
Additional Responsibilities:
- Assist with special projects and perform other duties related to engineering services as requested.
- Maintain a clean work area and take care of standard office equipment.
Qualifications/Requirements:
- A bachelor's degree in Electrical Engineering.
- Strong knowledge of instrument systems technology, including mechanical, electrical, chemical, and software aspects.
- Excellent communication skills, with the ability to interact positively and professionally with customers and colleagues.
- Strong organizational and problem-solving abilities.
- Capacity to think and act logically and methodically.
- Proficient in Microsoft Office and capable of using computer-based tools for reporting, email, and general communication.
- Ability to resolve complex mechanical, electromechanical, and system issues using technical manuals, publications, and engineering support.
- Ability to travel as needed
Salary : $78,000 - $85,000