What are the responsibilities and job description for the Account Manager position at Polymaker LLC?
Job Title: Account Manager
Location: Houston, on-site
About Polymaker:
At Polymaker, we’re pioneering the future of 3D printing through innovation, quality, and performance. As a leading manufacturer and global seller of advanced 3D printing filaments, our mission is to empower creators, engineers, and industries to build the future with the most reliable and cutting-edge materials. With a diverse portfolio of filaments designed for professionals and enthusiasts alike, we’re looking to elevate our brand presence across multiple digital channels and engage with the rapidly growing 3D printing community.
Position Overview:
We’re seeking a highly motivated Account Manager to grow and optimize our customer basis. You will be responsible for managing, retaining, and growing key customers across North America. This role focuses on relationship depth, customer satisfaction, operational alignment, and consistent revenue growth.
Key Responsibilities:
1. Account Management & Growth
- Serve as primary contact for assigned accounts.
- Develop and execute account growth plans.
- Lead QBRs and customer performance reviews.
- Drive retention and reduce churn.
2. Customer Experience & Support
- Understand customer workflows and product usage.
- Coordinate cross-functional resolution to issues.
- Monitor service metrics and drive improvements.
3. Sales Execution
- Manage pricing updates and contract renewals.
- Monitor forecasting, ordering, and demand alignment.
- Maintain accurate CRM data.
4. Cross-functional Collaboration
- Work with marketing for customer success stories.
- Provide product feedback to regional project experts.
- Support finance with AR and credit terms.
Qualifications:
- Experience:
- 2–5 years in account management or customer success.
- Experience in manufacturing, 3D printing, or hardware preferred.
- Experience with CRM systems.
- Skills:
- Strong relationship management skills.
- Excellent communication and problem solving.
- Ability to analyze sales data and forecast demand.
- Highly organized with strong follow-through.
- Preferred Skills:
- Familiarity with the 3D printing community and its diverse customer segments (e.g., engineers, hobbyists, makers, educators).
Why Join Us at Polymaker?
- Impact: You will play a pivotal role in driving Polymaker’s marketing strategy and brand presence in a rapidly evolving industry.
- Innovation: Work in an environment that values innovation, creativity, and forward-thinking in the 3D printing and manufacturing sectors.
- Collaborative Culture: Join a passionate, results-driven team committed to delivering the best 3D printing materials for makers and professionals around the world.
- Growth Opportunities: Be part of a rapidly growing company with plenty of opportunities to shape the future of the 3D printing industry.
- Competitive Compensation & Benefits: Enjoy a competitive salary, benefits, and perks, including professional development opportunities.