What are the responsibilities and job description for the Customer Service Representative position at Polycase, Inc.?
Are you a people-loving problem solver with a knack for staying organized and upbeat? Polycase is on the lookout for an enthusiastic Customer Service Representative (CSR) to be the friendly voice and trusted guide for our customers.
As a CSR, you’ll be the go-to expert—helping customers with product and service questions, offering solutions with confidence, and handling challenges with accuracy and efficiency. If you're tech-savvy, communicate like a pro, juggle tasks with ease, and bring a positive attitude to the table, you’re exactly who we want to meet! Bonus points if you have a manufacturing background.
At Polycase, CSR’s are the frontline of the company, who shape customer experiences and directly influence our success.
Who Are We?
Polycase is a global e-commerce company designing and manufacturing our own line of electronic enclosures. Since 1951, we’ve stood out with cutting-edge technology, innovative engineering, standout design, and world-class customer service. Our culture is energetic, collaborative, and refreshingly informal—because great work happens when people feel comfortable and inspired.
Please note: This is a fully on-site position. Remote and hybrid options are not available.
Ready to make an impact with a company that values your energy and ideas? Let’s talk!
Specific responsibilities include:
- Processing incoming orders
- Opening and maintaining customer accounts
- Responding promptly to customer inquiries, problems, and product related questions
- Resolving related quote, order, and invoice issues
- Assisting customers to identify the right products/solutions by quickly acquiring product information
- Navigate between web-based systems
- Managing customer communication through various channels: phone, email and web chat
- Communicating and coordinating with colleagues across various teams
- Ensuring customer satisfaction and provide professional customer support
Polycase offers a casual work environment in a new office space with many benefits including health insurance, dental insurance, vision insurance, disability, life insurance, 401k with company match, paid holidays, and paid vacations.