Full Time Back of House Supervisor

ESSENTIAL DUTIES & RESPONSIBILITIES

Customer Experience & Service

• Create memorable customer experiences through exceptional service while supporting front and back of house operations. While primarily non-selling, may engage in sales as business needs dictate.
• Provide ideas to implement innovative solutions to enhance the overall customer experience and efficiencies from the back-of-house to front-of-house.
• Resolve customer concerns while maintaining service excellence.
• Balance operational tasks while prioritizing customer experience.

Team Leadership & Development

• Lead operational training for - brand ambassadors to uphold company standards and values.
• Provide recommendations to develop and implement performance processes to track and improve team productivity and engagement.
• Provide constructive feedback and ongoing coaching to improve team performance.
• Support in talent talks with the leadership team and provide opportunities for learning through targeted development activities.
• Foster a professional environment that embodies CFAs and Success Drivers and promotes belonging.
• Support team training and company initiatives to drive business results.
• Assist with talent acquisition through networking and candidate sourcing
• Demonstrate and champion Ralph Lauren's Cultural Focus Areas (CFAs) and Success Drivers through leadership and daily interactions

Operations Management

• Coordinate processes between Back of House and Sales Floor to ensure operational efficiency.
• Process incoming inventory within UPH targets, execute price updates, and maintain stockroom organization, including EAS device application.
• Execute replenishment activities including ISOS report management and floor restocking while meeting productivity benchmarks.
• Lead stockroom reorganization and reset initiatives.
• Lead projects aimed at improving operational efficiency, such as process optimization and technology integration.
• Oversee reticketing process, RFID tag creation/association, and merchandise return to sales floor.
• Conduct stock checks to support sales team and customer satisfaction.

Visual Merchandising & Brand Standards

• Collaborate with Merchandise Manager to plan and execute seasonal visual changes, ensuring alignment with brand standards and promotional activities. Contribute to visual merchandising needs on the sales floor.
• Maintain proper merchandising, signage and visual standards.
• Compliance & Policy Management
• Support leaders on risk management policies to mitigate potential operational risks and ensure compliance with all regulations including health and safety.
• Enforce company policies and ensure compliance with guidelines.

EXPERIENCE, SKILLS & KNOWLEDGE

• 3 years of retail supervisory experience preferred
• Excellent leadership, communication, and organizational abilities
• Strong analytical and problem-solving skills
• Excellent knowledge of retail operations, policies, and best practices
• Proficient with Technology; POS systems and Microsoft Office Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, and weekends.
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Pay: From $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person