What are the responsibilities and job description for the Cashier/Service Center position at Polly Country Market?
Job Title: Service Center Clerk
Department: Front-End / Customer Service
Reports To: Front-End Manager or Store Manager
Position Summary:
The Service Center Clerk is responsible for providing friendly, efficient, and accurate customer service at the front-end service desk. This includes handling returns and refunds, assisting with money services, managing rentals and special orders, and addressing a variety of customer needs. The clerk serves as a key communication point for the store, including paging, answering phones, and coordinating with other departments as needed. *Potential for promotion to our Cash Office*
Key Responsibilities:
- Customer Service & Support
- Greet and assist customers with returns, exchanges, and refunds according to company policy
- Provide accurate information and support for store services and policies
- Handle customer concerns or complaints promptly and courteously
- Transactions & Services
- Process money orders, lottery/lotto tickets, and bill payments
- Rent and return Rug Doctor carpet cleaners, ensuring proper documentation
- Accept special orders for items not regularly stocked
- Accurately complete and reconcile cash drawer at beginning and end of shifts
- Communication & Store Support
- Answer incoming phone calls and direct them to the appropriate departments
- Make store-wide pages for staff or customer announcements
- Sign for deliveries at the service desk and notify the appropriate department
- Handle customer pickup items and service desk inventory
- Stocking & Maintenance
- Receive, unpack, and put away cigarette and tobacco product inventory securely
- Maintain cleanliness and organization of the service center area
Qualifications:
- High school diploma or equivalent preferred
- Prior customer service or front-end experience in retail or grocery environment
- Strong communication and interpersonal skills
- Basic math skills and ability to operate POS systems and cash register
- Ability to multitask in a fast-paced environment
- Must be 18 years of age or older (due to tobacco and lottery handling)
Physical Requirements:
- Ability to stand for extended periods
- Frequent use of hands to operate cash register and perform clerical tasks
- Ability to lift up to 50 lbs occasionally
Salary : $31,604 - $38,724