What are the responsibilities and job description for the Manager Trainee position at Pollo LLC?
- Must be able to stand for up to 8 hours
- Must be able to lift 50 pounds or more
- Use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists
- A smiling face and an upbeat attitude
- Must be sociable and outgoing
- Possess good customer service and cash handling skills
- Must be dependable and trustworthy
- Must be a self starter and self motivated
- May require early morning and late night shifts
- Must be a team player
- Strong organizational skills and attention to detail
- Must be able to troubleshoot and help find solutions
Manager Trainee
The Manager Trainee is responsible for effectively managing restaurant operations during assigned shifts while ensuring all company standards, policies, and procedures are followed. This position works directly with team members to provide high-quality food, excellent customer service, and a clean, safe, and well-maintained restaurant.
The Manager Trainee is expected to lead by example, maintain a positive and professional work environment, respond quickly to operational needs, and ensure the restaurant consistently meets company standards for food quality, cleanliness, customer service, and overall performance.
Essential Responsibilities
- Lead and supervise employees during assigned shifts to ensure smooth and efficient restaurant operations.
- Ensure company standards and procedures are followed for food quality, customer service, cleanliness, sanitation, safety, and employee conduct.
- Oversee opening, operating, and closing procedures.
- Monitor food preparation, product availability, inventory, and waste.
- Manage labor, cash, food, and supply costs within budget.
- Provide excellent customer service, address concerns, and resolve complaints professionally.
- Coach and guide employees while adjusting staffing and assignments as needed.
- Maintain a clean, safe, and well-maintained restaurant and work environment.
- Communicate effectively with employees and management and assist with overall restaurant operations.
Qualifications
- 6-12 months experience in food-service management
- Reliable - Flexible - Proactive
- Have an outgoing and friendly demeanor with a passion for customer service
- Strong organizational skills, attention to detail and critical thinking
- Basic knowledge of technology (computers, software, hardware, etc.)
- Basic knowledge of general building and equipment maintenance