What are the responsibilities and job description for the General Manager position at Pollo Campero?
Overview
The General manager leads the restaurant to ensure a customer centric high performance and agile operation that promotes customer loyalty. Represents Campero as the local face of the brand. Responsible of the ins and outs of running a successful Campero restaurant.
Responsibilities
- Establish objectives and goals for operations and supervise daily shift operations
- Procures the implementation of best practices regarding the operation
- Models Passion for Service, establishing an engaging dynamic with customers and employees at the restaurant
- Attends and resolves problems as they appear in the restaurant operation
- Involves himself in the operational and technical training of employees
- Provides timely performance feedback and ensures the team is developing according to plan, ensuring incoming staff complies with company policy
- Maintains safety and food quality standards
- Verifies customer satisfaction/Handles customer complaints, interacting with guests to get feedback on product quality and service levels
- Organizes schedules, keeps track of employees’ hours and records payroll data
- Places orders from vendors
- Manages P&L
- Ensures all end of day cash outs are correctly completed
- Coordinates daily front- and back-of-house restaurant operations
- Controls operational costs and identifies ways for operational efficiency
- Coordinates recruitment, selection and onboarding to maintain a complete team in the restaurant
- Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
- Follows and abides by all safety rules, policies, and procedures
Qualifications
- Must be 18 years of age or older
- Must be fluent in English & Spanish
- Preferred: 1 year of experience in similar roles
- Ability to lift and push 50 lbs.
- Ability to stand for long periods
- Flexibility to work nights, weekends, and holidays
- Preferred: Food Handlers Card/ ServSafe Certification
- Ability to work with computers
- Must follow the company Personal Care and Hygiene policies
- Must be able to produce authorized U.S. work documents
Pay Range
Starting from USD $60,000.00/Yr.Pay Rate
Salary : $60,000