What are the responsibilities and job description for the Service Dispatcher position at Polk?
At Polk Mechanical, we’re not just building projects, we’re building careers, communities, and the future of our industry. As a proud leader in mechanical construction and service, we bring innovation, craftsmanship, and people-first values to every job site and office. Polk Nation is made up of bold thinkers, problem-solvers, and team players who take pride in delivering excellence. If you're ready to grow, contribute, and be part of something bigger, you’ll feel right at home here.
POSITION SUMMARY
Are you looking for a fast paced team environment? Would you like a more dynamic role that allows you to work on varied projects and with varied people? Our Service team is seeking a Dispatcher to provide white glove service to our customers and support our service technician team. If you are a multi hat wearing, detail focused, problem solving, collaborator, then we want to hear from you!
WHAT YOU'LL DO
- Front Line Communicator: You will be the face of our service department, generating service calls and communicating by phone and email with customers, sales representatives, vendors and service technicians.
- Working closely with the service managers to coordinate technicians, subcontractors and customer requests to determine schedule and dispatch workers to jobs while managing information in the dispatch system.
- Monitoring service technicians' workload and capacity throughout the day and reviewing all "Open Calls" on a daily basis to ensure timely response and customer notification.
- Verifying field payroll and processing on a weekly basis.
WHAT YOU'LL BRING
- Customer Service & Team Dynamic: You will be a part of a fast growing dynamic group of people, and must have a positive customer focused attitude.
- A collaborative mindset and performance focused positive attitude will be essential to success on our team.
- Following up with customers promptly while maintaining quality customer service is essential.
- Fast Paced Team Player: Ideal candidate can handle the wear and tear of a fast paced environment, and will wear multiple hats at once while still remaining successful.
- Must be able to think creatively, and change direction as needed to meet goals.
- You will have the ability to prioritize different projects and customer needs while communicating effectively.
WHY YOU’LL LOVE WORKING HERE
At Polk Mechanical, you’re more than an employee — you’re part of Polk Nation. We invest in your success, celebrate your strengths, and provide opportunities to develop your career in meaningful ways. You’ll work alongside passionate professionals who believe in teamwork, integrity, and building something extraordinary together.
BENEFITS
- Paid Vacation & Holidays
- Career Advancement & Training Opportunities
- 100% Employer-Paid Medical, Dental & Vision Insurance for employees
- 401(k) Retirement Plan with employer matching
- 100% Employer-Paid Life & Disability Insurance