What are the responsibilities and job description for the Service Field Supervisor – Special Projects position at Polk Mechanical Company?
Polk Mechanical is seeking an HVAC Service Field Supervisor - Projects to execute hands-on leadership for our Dallas/Ft. Worth Service Department, reporting to the HVAC Service Manager. This role is ideal for a servant leader who is excited about helping a team grow and fostering a culture of inclusiveness.
- Train, coach, and manage field service staff
- Serve as working supervisor and front-line technical advisor to service technicians and customers
- Maintain safety and productivity and ensure technicians are meeting customer requirements
- Facilitate compliance and maintain a culture focused on customer satisfaction
- Ensure field technicians build relationships based on confidence and success for customers for life
- Strong interpersonal skills and adeptness at employee relations
- Ability to handle the pace of a fast-paced environment with an advanced sense of urgency while maintaining an employee-focused culture
- Active listener, servant leader, and team-oriented mindset
- Strong problem-solving and process implementation skills
- Exemplary customer service to both external and internal customers