General Manager

Polished Nail Club Manager

📍 Location: Waco, Texas

📋 Position Type: Full-Time

💅 About Polished

Polished is more than just a nail salon—it’s a revolution in nail care. We are redefining the industry with a membership-based model that prioritizes nail health, employee well-being, and a luxury client experience. Unlike traditional salons, we respect our clients’ time by operating on schedule—no overbooking, no unnecessary wait times, just high-quality service in a professional, drama-free environment that gives an elevated experience each and every appointment. Our commitment to high-quality services, premium ventilation systems, and a people-first approach makes us the go-to destination for both clients and talented nail technicians. 

At the heart of Polished are our core values—The 5 Cs:

Creativity: Nails are our art form. We celebrate bold self-expression, custom designs, and trend-forward beauty.

Consistency: We deliver a reliably elevated experience through high standards, attention to detail, and team accountability.

Confidence: Every appointment is designed to uplift—helping our clients feel empowered, polished, and proud.

Care: From hygiene to hospitality, every detail matters because our guests matter.

Community: We build lasting relationships—with our clients, each other, and the city we’re proud to serve.

✨ About the Role

We are hiring a proven, people-first leader to manage our flagship location and serve as the operational heartbeat of Polished. This is not an entry-level role; it’s a position for someone who has already stepped into leadership and is ready to elevate a growing brand.

As Club Manager, you’ll lead daily operations, coach and hold the team to high standards, and build an elevated salon culture that clients return to week after week. Your leadership will directly impact retention, revenue, and reputation. 

If you’re an experienced manager who thrives in fast-paced environments, is motivated by hitting KPIs and clear goals, and is excited to help shape a brand from the ground up—we’d love to meet you.

Why Work with a Small Business?

At Polished, you won’t be lost in a corporate system—you’ll be part of something that’s growing from the ground up. As a start-up small business, we offer a work environment where your voice matters, your leadership is felt, and your growth is personal. You'll work closely with ownership, have the freedom to innovate, and help shape a brand that’s disrupting the nail industry in all the best ways.

✨ Key Responsibilities

Lead daily operations. Own the rhythm and flow of the salon, overseeing reception duties, ensuring appointments run smoothly and clients have a polished experience from start to finish.

Build and manage the team. Interview, onboard, and coach nail techs—fostering a high-standards, high-trust environment where everyone can thrive.

Drive performance and profit. Track KPIs, meet quarterly goals, and have an opportunity to earn bonuses when salon targets are met.

Model strong leadership. Set the tone with clear, compassionate, and direct communication—holding staff accountable while supporting their growth.

Uphold brand standards. Ensure every guest receives exceptional service aligned with our core values and luxury brand identity.

Manage schedules and coverage. Create and maintain the team schedule to meet client demand and optimize staffing.

Track and manage inventory. Order supplies proactively and maintain an organized, well-stocked space.

Handle client communication. Respond to concerns, resolve service issues, and ensure every client leaves feeling taken care of.

Represent Polished in the community. Attend events, build local relationships, and serve as the face of the brand in Waco.

Contribute to our social media presence. Regularly share team content and client transformations via our shared photo album.

✨ Who You Are

A seasoned people leader—not someone with potential to manage, but someone who already knows how to manage well.

Motivated by goals, KPIs, and performance-driven growth, and comfortable making decisions that support profitability.

Passionate about hospitality and elevated client experience, with an eye for detail and an instinct for luxury service.

Grounded and emotionally mature—you don’t take things personally, and you know how to lead with clarity, empathy, and accountability.

Comfortable with direct communication and confident in having the hard conversations that drive team success.

Naturally organized—you love systems, checklists, and structure that makes a business run smoothly.

Excited to represent the brand—you love talking about Polished, building relationships, and being part of something modern and mission-driven.

Energized by the chance to shape a growing brand, not just show up for a shift.

Social-media friendly—you enjoy showcasing wins and team pride behind the scenes.

Bonus: Experience in nails, beauty, or wellness is a plus—but great leadership and alignment with our values matter more.

✨ What We Offer

A leadership role with real impact. You’ll shape the experience, culture, and systems of our flagship location.

Opportunity to earn quarterly bonuses. Earn more when the salon thrives—because your leadership directly drives results.

Paid professional development after 1 year of service. Attend one conference or industry event of your choice each year—on us.

Ongoing mentorship support. We’ll invest in your leadership development as Polished grows.

A high-vibe, no-drama culture. We lead with excellence, accountability, and care—for our team and our clients.

A brand on the rise. We’re building something big—and you’ll be one of the first leaders to help make it happen.

Be part of an elevated nail club and growing brand. Where artistry, mindfulness, and community meet—this is beauty you can feel good about.

✨ Salary and Compensation

Annual Salary of $45,000 depending on experience.

Starting probationary period of set hourly pay to support opening tasks. We anticipate part-time hours for the first 30 to 45 days of this position. 

Eligible for 10 days of PTO annually and quarterly bonuses after 6 months of employment.

Eligible for healthcare stipend and sponsored professional development training after 12 months of employment.

🚀 Ready to Lead the Club?

This isn’t just another salon manager job. This is your opportunity to build something that lasts—to lead a high-performing team, to set a new standard for what nail care can look like, and to help grow a brand from the inside out.

If that excites you, apply today and step into your next level.