What are the responsibilities and job description for the Dispatcher position at Polestar Plumbing Heating & Cooling?
Description:Who We Are:Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community for over 41 years. As a locally operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our mission is simple: to be the best we can for our customers by delivering honest service, expert guidance, and lasting comfort. At Polestar, your comfort is our priority — and that starts with our team.Why Join Us:$22–$25 per hourPaid time off6 paid holidaysWeekly payA supportive, close-knit team that feels like familyComprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental & Critical IllnessPaid $15,000 Life Insurance and Long-Term Disability coverageWhat You’ll Be Doing:Serve as the communication hub for our HVAC service team — dispatching technicians promptly and efficiently.Prioritize and schedule service calls to ensure maximum efficiency and customer satisfaction.Communicate with customers to confirm appointments, provide updates, and ensure a smooth service experience.Support technicians with information, notes, and job details to help deliver 5-star service.Monitor job progress, adjust the dispatch schedule as needed, and maintain real-time awareness of technician locations and availability.Work closely with the customer service team to ensure accurate documentation, follow-ups, and job closure procedures.Maintain a professional, friendly, and solutions-focused approach in every interaction.Perform other office and dispatch support duties as needed.Our 3-Step Hiring Process:At Polestar, we know great talent moves fast — and so do we. Our hiring process is quick, efficient, and candidate-friendly. If you’re actively looking, we can often complete the process within 24–48 hours!Apply — Submit your application online or email your resume to carlee@polestarplumbing.com.Phone Screen — If your experience is a match, we’ll often reach out the same day for a brief call.In-Person Interview — If the phone screen goes well, we’ll schedule an in-person interview — usually within 24 hours. Meet the team, ask questions, and see what makes Polestar different.Requirements:Prior dispatching or customer service experience (HVAC or home services preferred).Strong communication skills and the ability to coordinate multiple moving parts under pressure.High attention to detail, accuracy, and follow-through.Ability to navigate scheduling software and basic computer systems.A customer-first mindset — friendly, patient, and solution oriented.Reliable transportation and consistent attendance.Must be open to working 12-9pm shift At Polestar Plumbing, Heating & Cooling, you’ll be appreciated by your team, valued by our customers, and play a direct role in our success. If you’re interested in exploring a new opportunity, apply today!Requirements:
Salary : $22 - $25
