Lead Application Support Analyst Specialty

WHO WE ARE
At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.

Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job — we provide competitive pay, robust benefits, and genuine opportunities for career advancement.

If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.

Job Summary: 

The Lead Application Support Analyst is responsible for driving enhancements to the portfolio of Specialty Prescription software, ensuring that enterprise-level applications run smoothly, and providing expert-level troubleshooting and issue resolution. This role works closely with other IT teams, business stakeholders, and vendors to maintain application health, optimize performance, and support continuous improvement initiatives. The Lead Application Support Analyst will develop process documentation, identify technology solutions, and contribute to strategic decisions regarding application support and improvements. 

Key Responsibilities:

• Serve as PioneerRx Primary Point of Contact. Be an expert in the configuration of PioneerRx. 
• Analyze and configure Red Sail PioneerRx Pharmacy Management System to support efficient pharmacy workflows across all locations.
• Serve as a Functional Technology Evaluator to identify technology vendors with the features that support the objectives of the Specialty business. 
• Organize team members multiple vendors in departments to work together to support a deployment.  Utilize basic project management (e.g. tasks, work breakdown structures, target completion dates, personnel assignments) to coordinate the project team. 
• Oversee the troubleshooting and resolution of complex application issues, ensuring timely and effective solutions.
• Collaborate with cross-functional teams to identify and implement enhancements to existing applications.
• Monitor application performance and implement strategies for optimization and efficiency.
• Develop and maintain documentation related to application support processes and procedures.
• Ensure compliance with industry standards and best practices in application management.
• Act as a liaison between business stakeholders and technical teams to ensure alignment of application functionality with business objectives.
• Prepare regular reports on application performance, support activities, and improvement initiatives.
• Stay updated with emerging technologies and industry trends to drive innovation in application support services.
• Create guides, Standard Operating Procedures (SOPs), and videos for education and reference. 

Required Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Required Experience:

• Minimum of 5 years of experience in application support or a related technical support role.
• Minimum of 5 years of experience in the Pharmacy or Health Care industry 
• Demonstrated experience in managing and resolving complex technical issues.
• PioneerRx experience is strongly preferred.

Required Skills and Abilities:

• Strong analytical and problem-solving skills with the ability to think critically and troubleshoot effectively.
• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders.
• Proficiency in using and supporting various software applications and tools.
• Ability to work collaboratively in a team environment and lead projects.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Familiarity with ITIL processes and best practices.
• Ability to provide after-hours support as needed.
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HOLIDAY & PTO POLICY

• Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.
• Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.
• Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.

Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.

BENEFITS for full time Employees

• Medical, Dental, and Vision insurance
• 401 (k) (available for Part Time & Full Time EEs)
• Company Paid Life insurance
• Short-term and Long-term disability insurance
• Tuition reimbursement
• Personal Time Off (PTO)
• Competitive pay with annual performance reviews and merit-based raises
• Career growth potential
• Annual on-site voluntary Flu Vaccines
• Employee referral bonus program