HVAC Dispatcher

Polar Plumbing, HeatingAir Conditioning is seeking a full-time HVAC Dispatcher to join our growing team in Newburgh, NY. If you're looking for a rewarding opportunity where your communication skills, problem-solving abilities, and organizational talents are genuinely valued, this may be the perfect career move for you. Apply now!

We know that great companies are built by great people. That's why we invest heavily in our team members and create an environment where employees are supported, appreciated, and encouraged to grow. In this role, you'll earn $22-$32 per hour while enjoying a comprehensive benefits package that includes:

• Medical
• Dental
• Vision
• A 401(k)
• Paid time off (PTO)
• Reimbursements
• Great training
• Notary help
• Commissions
• Bonuses
• Access to a financial advisor
• An amazing team
• Uniforms
• A positive environment

If you're looking for more than just a job and want a workplace where your contributions matter, we'd love to hear from you.

WHO WE ARE

We are an award-winning, BBB-accredited company that provides first-class plumbing, heating, and air conditioning services. We offer completely transparent pricing for all our services, so our customers can be sure they're getting the absolute best value for their homes. Plumbing, heating, and cooling are some of the most important aspects of keeping a home comfortable, and we know that timing makes all the difference. That's why we are quick to respond to our customers' needs and why we offer free estimates. As a result, our customers value our honesty and trust that their homes are in the best hands.

Our employees are our most valuable asset in maintaining our customers' trust. Through regular development programs, we ensure that all our employees have the training they need to succeed. We also promote an authentic team mentality and strive to make our employees feel at home in our great company culture, an environment that is more like family than work.

DOES THIS SOUND LIKE YOU?

As our HVAC Dispatcher, you'll serve as the communication hub that keeps our operation running efficiently from start to finish. Each day, you'll professionally answer incoming customer calls, coordinate appointments, dispatch HVAC service technicians to the right jobs, and adjust schedules as priorities shift throughout the day. You'll communicate regularly with technicians regarding job status, handle emergency service requests with urgency and professionalism, maintain accurate customer records and job information, and work closely with our office team to ensure every customer receives the exceptional experience Polar is known for. Your ability to stay organized, think ahead, and keep everyone informed will play a vital role in our team's success and our customers' satisfaction.

• Dispatch experience
• Office experience
• Customer service experience

We're especially interested in candidates with strong office organization skills and in-depth customer service experience, particularly within the HVAC industry.

YOUR SCHEDULE

This is a full-time position working Monday through Friday from 7:00 AM to 4:00 PM. Overtime opportunities are available for those who want additional earning potential.

READY TO APPLY?

If you're ready to bring your dispatching expertise to a company that values its employees, supports professional growth, and rewards hard work, we encourage you to apply today. Our initial application process is quick, easy, and mobile-friendly, so applying takes just minutes!