What are the responsibilities and job description for the Customer Service Rep position at Polar Beverages?
Polar Beverages is hiring for a Customer Service Representative position. This is a full time, in office position, remote work will not be considered.
Responsibilities:
- Data entry order processing
- Ability to work with high volume of emails
- Verbal and written communication with customers regarding orders, inquiries, requests and concerns
- Knowledge of inventory control
- Interact with multiple departments and all levels of management
- Warehouse personnel regarding order substitutions and revisions
- Sales force regarding orders, pricing, return authorizations, inventory, customer complaints, etc.
- Interact with Polar co-pack facilities regarding orders, return authorizations, inventory, etc.
- Interact with outside carriers to confirm availability of loads for customer pickup
- Manage customers database for advanced shipping notices and routing requests
- Ability to multitask and work in a fast paced environment
Minimum Requirements:
- Prior Inventory or truck scheduling experience is helpful
- Good phone skills
- Data Entry skills
- Good math skills
- Computer knowledge, Microsoft Office
- Attention to detail and ability to prioritize
Salary : $20 - $22