What are the responsibilities and job description for the Product specialist position at Pointsharp?
Make an impact with us
This is a hands-on product role that spans the full customer journey, from presales support through implementation and into ongoing technical support. You will be a key resource for customers and internal teams alike, combining deep product expertise with direct delivery responsibility.
You will be working with an IGA offering, available both as cloud and on-prem, with an established customer base, strong references, and a well-developed partner ecosystem. The product is established and actively used in customer environments.
About the role
In this role, you will serve as a core product expert across three areas: supporting go-to-market activities, leading customer implementations, and handling escalated support cases. You will work closely with sales, development, support, and product management — and play an active role in the actual success of customer deployments.
You will:
- Lead andfacilitateworkshops with customers to gather requirements, design solutions, and drive adoption
- Perform and support installation and configuration of our IGA solution in both cloud and on-prem environments
- Take ownership of 2nd and 3rd level support cases, acting as a senior escalation point for complex technical issues
- Develop andmaintaindeepexpertisein our IGA solution, including functional capabilities, technical architecture, and roadmap direction
- Support sales and presales with product insight, demonstration assets, and technical content
- Continuously gather and structure customer and market feedback to inform product development priorities
- Collaborate with product management to translate market needs into actionable input
- Act as a product expert at webinars, events, seminars, and customer meetings
- Support responses to tenders withaccurate, well-structured product descriptions and technical content
What you'll do
You enjoy going deep on a product and making that knowledge count in the real world, whether that's leading a requirements workshop, getting an installation across the line, or solving a complex support case that no one else could crack.
You are comfortable:
- Running structured workshops with enterprise customers at different stages of the lifecycle
- Performing and guiding installations in varied customer environments
- Handling technically complex support escalations at 2nd and 3rd level
- Acting as a trusted product reference for both customers and internal teams
- Translating complex product capabilities into clear, business-relevant language
What we're looking for
- Experience in a product specialist, implementation consultant, or similar hands-on technical role
- Strong understanding of IGA concepts such as joiner/mover/leaver, provisioning, governance, and compliance
- Broad understanding of the IAM landscape and how IGA relates to Access Management
- Solid foundational knowledge of Microsoft environments, including Active Directory, Exchange, Microsoft 365, Entra ID, and general networking concepts
- Hands-on experience with installation and configuration of IGA or IAM solutions
- Experience handling 2nd or 3rd level technical support in an enterprise software context
- Strong workshop facilitation and customer-facing communication skills
- Experience working with both cloud and on-prem environments
- Language requirements are English plus native language (Danish or Swedish)
- German language skills are a significant advantage, given our presence and growth in the DACH market
About us
Join an international growth journey in the cybersecurity space at Pointsharp, a European company founded in 2006. We are are shaping the future of identity and access management through intuitive, user-friendly solutions.
You will be part of a collaborative, respectful, and supportive environment where people genuinely care about each other and where different perspectives and experiences are valued. Our culture is rooted in entrepreneurship and strong technical expertise, with short decision paths and real opportunities to influence both solutions and ways of working. At Pointsharp, you’ll work closely with experienced colleagues, continuously develop your skills, and play an active role in building something meaningful together.
We offer a flexible hybrid work model and a workplace where growth, both personal and professional is encouraged. We warmly welcome applications from people of all backgrounds, including those who may not meet every requirement but are excited to learn and contribute.
Pointsharp — Security made easy
https://www.pointsharp.com/