IT HELP DESK/ANALYST

Position Summary: 

We are seeking an onsite entry-level IT Helpdesk Analyst to join our team and provide technical support across the organization. This role is ideal for someone starting their IT career who is eager to learn, develop technical skills, and grow within a hands-on IT environment.

You will be the first point of contact for technical support and will gain exposure to a wide range of systems including desktops, servers, networking, and enterprise applications. Training and mentorship will be provided.

This is a fully onsite position, allowing for hands-on experience with systems and direct interaction with end users.

Responsibilities: 

• Serve as the first point of contact for IT support requests (phone, email, ticketing system, and in-person)
• Troubleshoot hardware and software issues on:
• PCs, laptops, printers, and mobile devices
• Set up and deploy new equipment for employees
• Create, modify, and disable user accounts
• Install and update software
• Document issues and resolutions
• Assist with IT projects and system improvements
• Work with vendors to resolve technical issues

Additional Opportunities (Training Provided):

• Support and provide back-up in other areas of Information Technology as necessary.
• Assist with system and network administration tasks, including but not limited to backups, database support, installing software, systems upgrades, patches, and processing user requests. 
• Other duties as may be necessary to fulfill the responsibilities of this position. 

Qualifications:

• Associate’s degree in IT, Computer Science, or related field
• Strong interest in IT and technology
• Good problem-solving skills and attention to detail
• Strong communication and customer service skills
• Ability to work independently and as part of a team

Basic Technical Knowledge Required:

• Knowledge of:
  • Windows 10/11
  • MS Office (Word, Excel, Outlook, PowerPoint, OneNote)
• Basic understanding of networking concepts (IP Addressing, DHCP)

Nice to Have (Will Train)

• Active Directory / user account management
• PowerShell or scripting
• VMware or virtualization concepts
• Cisco IOS
• Visual Studio

You can expect working at Pointe Precision to be challenging, but also exciting and fun. We're constantly exploring new opportunities and investing in new technology so we can promise you'll have plenty of opportunity, and you definitely won't be bored.

An IT Helpdesk/Analyst may need to bend, stoop, and lift to move materials. Spends prolonged periods of time sitting, using a keyboard, and telephone. Some exposure to noise on shop floor. May be required to lift, carry or push up to 40 pounds. Some exposure to oils and solvents. Work is performed largely in a pleasant office environment with minimal chance for personal injury.  Frequent mental and visual concentration for computer usage and calculations. Work hours are normally during regular business hours with occasional unscheduled overtime as required. Completed confidentiality agreement will be required.

Pointe Precision offers a full benefit package including:
   - Health, Dental and Vision Insurance
   - Short & Long Term Disability
   - Employer paid Life and AD&D Insurance
   - 401(k) Plan with Company Match
   - Tuition Reimbursement
   - Medical and Dependent Care Reimbursement Accounts
   - Paid Vacation and Holidays

Pointe Precision Inc. is an equal employment opportunity and affirmative action employer. Pointe Precision is dedicated to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, national origin, disability, age and any other legally protected class. Pointe Precision, Inc. encourages women, veterans and minorities to apply.