Senior Account Manager & Team Lead

Senior Account Manager & Team LeadLocation: Remote (US)Reports to: Vice President of RevenueTravel: Occasional for client meetings and company gatheringsSalary: $110,000-$120,000 BenefitsAbout PointCarePointCare is on a mission to ensure everyone has access to healthcare coverage. We're an insurtech software and services company that helps people enroll in Medicaid and other public healthcare programs. We partner with Federally Qualified Health Centers (FQHCs) to stabilize and optimize their primary revenue source by securing their members' coverage.We're at an inflection point: We've grown from $4M to $6M in ARR in just four months, with strong product-market fit and an expanding partnership network. We're launching a company-redefining product and brand in Q1 2026 that will fundamentally transform our market position. Now we need an experienced account manager to anchor our retention and expansion efforts while building out this critical function.The OpportunityWe're seeking an exceptional account manager to own customer success and retention while establishing the foundation for a scaled account management function. You'll be the senior player on a growing team, working directly with our largest and most strategic FQHC partners to ensure they get maximum value from our services.This is a player-coach role. You'll carry your own book of business while helping shape how we scale account management as PointCare grows. You'll work closely with our VP of Revenue, sales team, and delivery operations to ensure customers succeed and expand their engagement with us.What You'll DoOwn Strategic AccountsManage relationships with our largest FQHC partners, serving as their primary point of contactDrive customer satisfaction and demonstrate ongoing value deliveryIdentify and execute expansion opportunities (additional services, coverage programs, new clinics)Proactively address challenges and coordinate internal resources to solve customer problemsLead Customer OnboardingOwn the onboarding process to ensure strong customer startsSet clear expectations and establish engagement cadences with new partnersCoordinate with delivery operations to ensure smooth implementationBuild early trust and credibility that sets the foundation for long-term partnershipsDrive Retention & GrowthOwn renewal processes and NRR targets for your book of businessConduct regular business reviews with customers to demonstrate value and identify opportunitiesMonitor customer health and intervene early when risk signals appearManage pilots for new services or coverage programs that lead to expansionBuild trusted advisor relationships with clinic leadership and operations teamsHelp Build the FunctionEstablish best practices for account management as we scaleDocument playbooks, processes, and customer engagement strategiesMentor junior account management team members as the team growsPartner with Product and Delivery to translate customer feedback into improvementsPrepare for GrowthHelp position customers for our Q1 2026 product and brand launchCollaborate with sales and partnerships teams on smooth handoffs and expansion opportunitiesWhat We're Looking ForRequired:4 years of account management, customer success, or client services experience in B2B servicesProven track record of driving retention and expansion in existing accountsStrong relationship-building skills with ability to navigate complex stakeholder environmentsExperience managing enterprise or mid-market accounts (healthcare, government, or regulated industries a plus)Self-starter who can build structure in ambiguous environmentsIdeal:Background in healthtech, insurtech, or working with federally funded or mission-based organizationsExperience at growth-stage companies ($5M-$20M ARR)Comfort wearing multiple hats—player and coach, strategic and tacticalTrack record of building processes or scaling functionsCultural Fit:Mission-driven—you care about expanding healthcare accessAI-embracing—you see technology as an opportunity, not a threatTeam player who collaborates across functionsOrganized, proactive, and solutions-orientedWhat Success Looks Like (First 6-12 Months)Own and grow a portfolio of strategic FQHC accountsHit or exceed NRR and expansion targetsBuild trusted relationships with key customer stakeholdersEstablish scalable onboarding and account management processesSuccessfully launch and manage pilots that lead to expansionSuccessfully guide customers through the Q1 product and brand launchPosition yourself as the account management subject matter expert on the revenue teamWhy Now?We have strong product-market fit and proven traction with the largest FQHCs in the country. But here's the real opportunity: we're launching a company-redefining product and brand in Q1 2026, and we need someone who can help our existing customers maximize that value while building the foundation for scaled account management.This is a rare chance to be the foundational account management leader at a mission-driven company during a transformational growth phase. You'll have real ownership, real impact, and the opportunity to build something significant.PointCare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Powered by JazzHR0K4ihwLJSZ

Salary : $110,000 - $120,000