What are the responsibilities and job description for the Technical Support Specialist position at Point72?
Now Hiring: Remote Technical Support Specialist
We are seeking a motivated and detail-oriented Technical Support Specialist to join our remote team. In this role, you will provide technical assistance to users, troubleshoot common issues, and help deliver a positive support experience.
This opportunity is ideal for individuals who enjoy technology, problem-solving, and helping others succeed.
Key Responsibilities
- Respond to technical support requests via email, chat, and phone.
- Troubleshoot and resolve common hardware and software issues.
- Assist users with account access, login issues, and password-related requests.
- Guide users through solutions with clear, step-by-step instructions.
- Document support activities, resolutions, and customer interactions accurately.
- Escalate complex technical issues to specialized support teams when necessary.
- Maintain detailed records to support continuous service improvement.
- Deliver professional, friendly, and customer-focused support.
Qualifications
Required
- At least 1 year of technical support, IT support, or help desk experience
- Strong communication and problem-solving skills
- Working knowledge of Windows, macOS, and common software applications
- Ability to diagnose and resolve technical issues remotely
- Reliable internet connection
- High school diploma or equivalent
Preferred
- Experience using ticketing systems such as Zendesk or Jira
- Experience supporting Microsoft 365 or Google Workspace environments
- Previous remote work experience
- Basic networking knowledge
Compensation & Benefits
Pay: $30–$38 per hour
Estimated Annual Earnings: $62,000–$79,000, plus performance incentives
Benefits & Perks
- Flexible part-time scheduling
- Fully remote work environment
- Paid onboarding and training
- Professional development opportunities
- Technology-focused workplace
- Performance recognition programs
- Career growth and advancement opportunities
Why Join Us?
- Enjoy the flexibility of working remotely from your preferred location.
- Gain valuable experience in a technology-focused role.
- Earn competitive compensation with opportunities for recognition and advancement.
- Continue developing both your technical and communication skills in a supportive environment.
If you're passionate about technology and enjoy helping people solve problems, we'd love to hear from you.
Salary : $30 - $38