Service Writer - Auto Care Center

If you are self motivated, encouraging, and a happy team member who values a positive work environment. Please apply. The position requires to be part of a team who wants to make a positive impact for customers, co-workers and yourself.

This is an incredible opportunity for an experienced service advisor, with a strong focus on customer satisfaction.

Benefits

• Base pay plus performance pay
• Enjoyable work environment
• We will be happy to discuss pay during your in-person confidential interview
• Health Insurance
• Paid Vacation
• Paid Personal Time Off
• Paid Training
• Employee Purchase Program

What is the job

Automotive service writer is to provide exceptional customer service to our guests while confidently recommending products and services for their vehicles.

Have automotive knowledge and product knowledge. The ability to learn about new products and to be able to confidently sell maintenance services, repairs, parts and tires.

Duties & Responsibilities

• First point of contact for customers in person and on the phone store. Responsible for engaging customers, scheduling appointments, building trust and rapport, understanding guest needs, communicating processes and timelines to guests and technicians. Selling parts, tires and services that make the customer's car run at peak efficiency. While adhering to Company Customer Care standards to meet guests expectations.
• Responsible for the organization and productivity of the service business through work order flow and Technician time management. Be means a high level of communication, proper scheduling, bids/estimations and thorough vehicle inspections.
• Effectively communicate with all associates, technicians, management, and customers. Listening to guests and interpreting and retaining information and applying knowledge appropriately to better assist technicians and guests for a positive result.
• Have the ability to use Alldata, Identifix, Automotive Point of Sales systems. Bid and estimate all suggested services. Ordering tires and parts from trusted vendors.
• Under the direction of Management, assists in meetings regarding various aspects of customer care improvement, work order audits, scheduling, vehicle inspections audits, safety items and facility maintenance.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints.
• Conduct audits on every vehicle inspection done by technicians and participate in routine process evaluations and updates as needed.
• Have the ability to work with and communicate clearly with technicians on guest concerns, on repairs, maintenance services, parts and any other items relating to providing a high level of service to our guests and their vehicles all while maintaining profitability. This is Primary driving force behind our business and its success.
• Partner with Management to produce an enjoyable, safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Be a trusted key carrier responsible for basic and detailed opening/closing procedures and responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.

Qualifications

• You must like people and be nice to others
• Valid Driver’s License
• Strong Work Ethic
• Strong understanding of the automotive service business
• Must be computer competent
• Must have proper phone communication skills
• You must be a solution-oriented person
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast-paced environment
• Team player with ability to collaborate with others effectively
• Ability to learn new technology, repair and service procedures and specifications
• Proven Organizational Skills
• Have a Whatever Needs to get it Done Attitude
• Understanding that profitability directly affects everyone in this business

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift

Experience:

• Service Advisor: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Job Type: Full-time

Pay: $16.30 - $27.40 per hour

Expected hours: 38 – 45 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person

Salary : $16 - $27