What are the responsibilities and job description for the Field Computer Technician for Point of Sale Industry position at Point of Sale Innovation?
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Field Computer Technician
Job Summary
We are seeking a reliable and skilled Field Computer Technician for restaurant point of sale systems to install, maintain, troubleshoot, and repair computer hardware, software, and networking systems at client locations. This role requires hands-on technical expertise, strong problem-solving abilities, and excellent customer service skills. The Field Technician will travel to customer sites to diagnose technical issues and ensure systems operate efficiently and securely.
Key Responsibilities
Travel to client locations to install, configure, and maintain computer systems, peripherals, and network equipment- Diagnose and resolve hardware, software, and connectivity issues
- Perform system upgrades, repairs, and preventative maintenance
- Install operating systems, business applications, and security updates
- Set up and support printers, scanners, mobile devices, and other IT equipment
- Troubleshoot network issues including routers, switches, and wireless connectivity
- Provide onsite technical support and user training
- Document service activities, issues, and resolutions
- Maintain inventory of tools, parts, and equipment
- Ensure compliance with company IT standards and client security protocols
Required Qualifications
Associate degree in Information Technology, Computer Science, or related field (or equivalent experience)- Proven experience in computer repair and troubleshooting
- Strong knowledge of:
- Hardware components and peripherals
- Networking fundamentals (TCP/IP, Wi-Fi, routers, switches)
- Microsoft Office and common business software
Valid driver’s license- Ability to travel locally to client sites
- Strong communication and customer service skills
- Ability to work independently and manage time effectively
Windows and/or macOS systems
Preferred Qualifications
Industry certifications such as:CompTIA A
- Network
- Microsoft Certified Professional (MCP)
Experience with:- Active Directory
- Cloud platforms (Microsoft 365, Google Workspace)
- POS systems or industry-specific hardware
Remote support tools
Physical Requirements
Ability to lift and carry equipment up to 50 lbs- Ability to work in confined spaces or under desks
- Frequent standing, bending, and driving
Work Environment
Primarily onsite at customer locations- Combination of office, retail, warehouse, or industrial environments
- May require occasional evening or weekend support
Compensation & Benefits (Optional Section)
Competitive hourly pay / salary- Mileage reimbursement/company car used for on-site visits
- Health, dental, and vision insurance
- Paid time off
- Retirement plan
- Professional development opportunities
Success Traits
Problem-solver mindset- Self-motivated
- Detail-oriented
- Professional and customer-focused
- Adaptable in fast-paced environments