What are the responsibilities and job description for the Residential Sales Specialist position at Point Broadband?
Residential Sales Specialist (Door-to-door)
Bristol, VA
Do you have a passion for technology with an outgoing personality, and a go-getter attitude ready to evangelize Point Broadband's connectivity offerings. Part sales wizard, part customer service expert, you will be the key to delighting customers daily with all the ways Point Broadband can improve how they live, work, and play.
Ready to be a game changer in the lives of others? Then take the shot at a career that has no limits! We offer more than just career growth, we have a complete benefits package for full-time employees, flexible scheduling, and all the commission you can handle - there is no cap on your earnings!! Residential Sales Specialists earn a base salary wage plus unlimited commission potential. Someone has to earn it, why not you?
Summary
This position is responsible for actively seeking out new customers, promoting and selling internet and telecom services, and meeting sales targets. This role involves traveling within assigned territories to engage with potential customers, explain product offerings, and demonstrate the benefits of various services.
Duties And Responsibilities
Essential duties and responsibilities include but are not limited to the following:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee must be able to work outdoors in all climates and is regularly required to drive, sit, stand, and walk; use hands to finger, handle or feel; use vision to adjust focus to close and distant objects; be able to occasionally lift up to 50 lbs., e.g. boxes of sales and marketing materials, display objects, etc.
Bristol, VA
Do you have a passion for technology with an outgoing personality, and a go-getter attitude ready to evangelize Point Broadband's connectivity offerings. Part sales wizard, part customer service expert, you will be the key to delighting customers daily with all the ways Point Broadband can improve how they live, work, and play.
Ready to be a game changer in the lives of others? Then take the shot at a career that has no limits! We offer more than just career growth, we have a complete benefits package for full-time employees, flexible scheduling, and all the commission you can handle - there is no cap on your earnings!! Residential Sales Specialists earn a base salary wage plus unlimited commission potential. Someone has to earn it, why not you?
Summary
This position is responsible for actively seeking out new customers, promoting and selling internet and telecom services, and meeting sales targets. This role involves traveling within assigned territories to engage with potential customers, explain product offerings, and demonstrate the benefits of various services.
Duties And Responsibilities
Essential duties and responsibilities include but are not limited to the following:
- Generate leads through door-to-door canvassing, cold calling, and attending local community events within assigned territory.
- Target neighborhoods with high potential for telecommunications services.
- Use promotional materials, local advertising campaigns, and online marketing tools to generate interest in service offerings.
- Conduct in-person presentations to potential customers, explaining the benefits of company services.
- Assess customers’ current internet, phone, and TV services to identify their needs and challenges.
- Recommend solutions that meet the customer’s requirements.
- Close sales by clearly explaining the contract terms, payment options, and installation process for each service.
- Develop positive relationships with customers by providing excellent customer service before, during, and after the sale.
- Maintain accurate records of all sales activities, including customer interactions, leads, and sales status using the company’s CRM system.
- Submit daily/weekly/monthly sales reports to track progress toward meeting sales targets and quotas.
- Conduct regular follow-ups with potential customers who may have shown interest but have not yet signed up.
- Continuously stay updated on the latest features, pricing, and benefits of company products and services.
- Participate in regular sales meetings and team discussions, providing feedback on customer insights and helping redefine sales strategies.
- Follow all company policies and industry regulations related to selling telecommunications services, including fair pricing, transparent contracts, and accurate billing practices.
- Ensure all customer contracts are completed properly and accurately, with all necessary details and consent obtained.
- Practice ethical selling by providing clear, honest, and transparent information about services, pricing, and contract terms.
- Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
- High School diploma or equivalent required.
- Previous experience in a customer-facing role preferred.
- Strong verbal communication skills.
- Microsoft Office Suite, and familiarity with CRM systems or basic data entry programs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee must be able to work outdoors in all climates and is regularly required to drive, sit, stand, and walk; use hands to finger, handle or feel; use vision to adjust focus to close and distant objects; be able to occasionally lift up to 50 lbs., e.g. boxes of sales and marketing materials, display objects, etc.
- Regularly required to talk, hear, and communicate effectively.
- Required to use hands to type, handle objects and paperwork.
- Required to reach and hold on to items at chest level or reach above the shoulder.
- Required to use close vision, see colors, and be able to focus.
- Ability to work beyond normal business hours including evenings up to 9 pm, weekends and holidays, as necessary.
- Must be able to work in inclement weather.
- While performing the duties of this job the employee is required to have and maintain a valid driver’s license and driving record that meets the standards of our insurance company.
- Medical (3 plans to choose from), Dental and Vision
- Short Term Disability
- Flexible Spending Accounts
- Company Paid Life as well as Voluntary policies
- 401(k) with generous company match
- Paid Time Off
- Share the Care Paid Time Off
- Paid Holidays
- Cell Phone Allowance *Applicable by Position*
- Career Progression Opportunities
- Discounted Broadband Services *Where Applicable*