Fiber Operations Specialist

Fiber Operations Specialist
Bristol, VA 

Are you a problem-solver with a knack for efficiency? At Point Broadband, we’re looking for a dedicated Fiber Operations Specialist to help streamline our processes and ensure everything runs smoothly behind the scenes. At Point Broadband, we are proud to provide exceptional broadband services to rural communities and small towns. If you’re detail-oriented, proactive and ready to make an impact in the fast-paced world of broadband, bring your skills to a team that's shaping the future of connectivity!

Summary:

This position is responsible for troubleshooting and restoring service during network outages, performing repairs to aerial and underground fiber infrastructure, and ensuring network reliability and customer satisfaction. The ideal candidate will have strong experience working with fiber optic cabling in both urban and rural environments and be available for after-hours and on-call rotation.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to the following:

• Respond to and restore service during fiber optic outages, including emergency repairs on aerial and underground infrastructure.
• Diagnose and repair fiber damage caused by weather, animals, vandalism, or construction incidents.
• Perform splicing, testing, and troubleshooting of fiber cables using OTDR, light source/power meter, and other tools.
• Climb poles, use bucket trucks, and operate standard lineman equipment in a safe and effective manner.
• Perform construction and maintenance tasks including lashing, strand tensioning, guy wire placement, and mid-span work.
• Read and interpret fiber schematics, construction prints, and GIS mapping systems.
• Coordinate with the Network Operations Center (NOC) and other departments for efficient outage resolution.
• Complete detailed documentation, including repair logs, fiber maps, and job reports.
• Follow safety protocols, including traffic control setup, PPE usage, and adherence to OSHA and company standards.
• Participate in on-call rotation for after-hours and weekend emergency response.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education:

• High school diploma or equivalent required.
• 2 years of experience in fiber optic construction or restoration.
• Proficient in aerial line work, fiber splicing, and fiber testing equipment.
• Ability to climb poles, operate bucket trucks, and work at heights.
• Valid driver’s license with clean driving record; CDL preferred or willingness to obtain.
• Strong understanding of safety procedures in a lineman environment.
• Available for after-hours, weekend, and emergency callouts.

Preferred:

• FOA or ETA Fiber Optic Technician Certification.
• CPR, OSHA 10/30, and Traffic Control/Flagger certifications.
• Experience working with GIS systems, fiber management tools, or NMS platforms.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk, hear, and communicate effectively.
• Required to use hands to type, handle objects and paperwork.
• Required to reach and hold on to items at chest level or reach above the shoulder.
• Required to use close vision, see colors, and be able to focus.
• Occasionally required to lift up to 20 pounds.
• Must be able to travel for business purposes on an occasional basis.

Benefits:

• Medical (3 plans to choose from), Dental and Vision
• Short Term Disability
• Flexible Spending Accounts
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*