Account Manager - Promotional Merchandise Programs

Company Overview: Point B Solutions is a leading provider of custom promotional merchandise and corporate gifting solutions. We partner with clients to develop, source, and manage large-scale branding programs, including company stores, employee recognition platforms, and event merchandise projects. We are seeking a highly motivated and detail-oriented Account Manager to be the primary strategic contact for our key clients.

About the Job: The Account Manager, Promotional Merchandise Programs will be responsible for the strategic oversight, profitability, and day-to-day management of assigned client merchandise programs. This role requires an individual who excels at building strong client relationships, navigating complex production and fulfillment logistics, and identifying opportunities for program growth. The successful candidate will ensure client program goals (e.g., budget adherence, delivery timelines, product quality) are consistently met or exceeded.

Key Duties and Responsibilities:

·       Client Relationship & Strategy

o  Serve as the point of contact and trusted advisor for all assigned client accounts, maintaining strong, long-term relationships.

o  Conduct regular strategic business reviews (QBRs) to assess program performance, forecast future needs, and present growth opportunities.

o  Translate client branding objectives into effective merchandise strategies and program concepts (e.g., e-commerce store themes, product assortments).

o  Proactively address and resolve client issues, escalations, and concerns to ensure high satisfaction and account retention.

·       Program & Project Management

o  Oversee the launch and maintenance of client-specific promotional merchandise programs, including custom company stores, fulfillment services, and inventory management systems.

o  Manage the end-to-end lifecycle for large-scale promotional projects (e.g., corporate events, new employee onboarding kits, product launches).

o  Coordinate internal teams (Sourcing, Graphics, Production, Warehouse) to ensure seamless execution of all orders and program deliverables.

o  Monitor program inventory levels, sales performance, and fulfillment efficiency, making data-driven recommendations for optimization.

·       Financial Management & Reporting

o  Maintain account profitability by managing program pricing, costs, and negotiating supplier terms.

o  Develop and track program budgets, forecasts, and sales projections, providing regular performance reports to both the client and internal leadership.

o  Process and monitor high-volume purchase orders (POs) and invoices, ensuring accuracy across all program transactions.

Qualifications:

·       Required Skills & Experience

·       3 years of experience in Account Management or a client-facing role, preferably within the promotional products, retail merchandising, or print industry.

·       Proven experience managing complex e-commerce platforms or company stores for large corporate clients.

·       Demonstrated knowledge of the merchandise production process, including sourcing, decorating methods (screen print, embroidery, laser engraving), and quality control.

·       Exceptional project management skills, with the ability to manage multiple complex programs simultaneously in a fast-paced environment.

·       Excellent written and verbal communication, presentation, and negotiation skills.

·       Proficiency in Microsoft Office Suite (especially Excel) and CRM software.

·       Comply with Point B Solutions’ SOC2, HIPAA, and all privacy policies as outlined in our yearly training program.   

Preferred Qualifications:

·       Bachelor’s degree in Business, Marketing, or a related field.

·       Experience with global sourcing or international logistics.

·       Familiarity with inventory management and order fulfillment systems.

Compensation and Job Details: 

·       Salaried and based on experience

·       Benefits include: Health/Dental, 401k, quarterly profit sharing, company paid insurance (AD&D, LTD, STD), PTO and recognized company paid Holiday

Travel: may require some travel