What are the responsibilities and job description for the Guet Support Specialist position at Pohanka Lexus?
- Provide our guests with a “World Class” service experience in a professional manner to earn ALL of their future service and maintenance business and retain them as a Pohanka Lexus guest for life! 100% of the time, 100% of the Guest, NO EXCEPTIONS!
Position Overview
The Service Valet plays a key role in delivering the exceptional guest experience expected at a Lexus dealership. This position is responsible for greeting guests, safely moving vehicles, supporting service advisors and technicians, and maintaining an organized and professional service environment. The ideal candidate is customer-focused, reliable, and committed to Lexus-level hospitality.
Key Responsibilities
Guest Experience & Hospitality
Warmly greet all service guests upon arrival and assist with vehicle check-in.
Provide guests with clear directions to the waiting area, restrooms, and amenities.
Offer concierge-style support, including opening doors, assisting with personal items, and answering general questions.
Communicate in a professional, courteous manner consistent with Lexus customer service standards.
Vehicle Handling
Safely drive, park, and retrieve customer vehicles throughout the service process.
Perform vehicle walk-arounds to identify existing exterior damage and record findings.
Maintain a clean and orderly flow of vehicles in the service drive and parking areas.
Assist with vehicle deliveries or shuttle driving when needed.
Service Department Support
Keep the service drive clean, organized, and presentable at all times.
Assist service advisors, managers, and technicians with operational needs (vehicle staging, moving cars to bays, etc.).
Check fluid levels, tire pressure, or fuel as directed (no mechanical diagnosis required).
Manage loaner vehicle check-in/out processes if assigned.
Operational Duties
Follow all dealership safety guidelines for driving and vehicle handling.
Use dealership communication tools (tablets, handhelds, etc.) to update vehicle status.
Report any vehicle issues, unsafe conditions, or customer concerns promptly.
Support end-of-day closing procedures, including securing vehicles and organizing keys.
Qualifications
Required
Valid driver’s license with a clean driving record.
Ability to drive both automatic and manual transmissions (or willingness to learn, depending on dealership requirement).
Strong customer service and communication skills.
Professional appearance and positive attitude.
Ability to stand, walk, and move vehicles for extended periods.
Preferred
Previous experience in automotive service, hospitality, or customer-facing roles.
Familiarity with luxury-brand customer service expectations.
Ability to multitask in a fast-paced environment.
Work Environment
Primarily outdoors in the service drive and parking areas.
Fast-paced, guest-focused environment.
Occasional exposure to weather conditions, vehicle exhaust, and dealership equipment.
Benefits
Competitive hourly pay.
Health, dental, and vision insurance.
Paid time off and holidays.
Employee vehicle purchase/service discounts.
Growth opportunities within the dealership.