What are the responsibilities and job description for the Customer Success Coordinator - Commercial Accounts position at PODS?
REMOTE Opportunity with PODS Moving & Storage! Come join our team!
Job Summary
Own the day-to-day success of PODS' largest National and Regional Commercial accounts. As a key sales partner to our Account Executive teams, you'll manage order logistics, coordinate third-party services, oversee invoicing, and proactively hunt for new revenue opportunities — all while building VIP relationships with field management and conducting account reviews that keep our top clients thrilled. If you love solving complex problems and turning strong accounts into stronger ones, this role puts you at the center of the action.
What You'll Do
JOB QUALIFICATIONS: Education & Experience Requirements
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.
Equal Opportunity, Affirmative Action Employer
PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.
Job Summary
Own the day-to-day success of PODS' largest National and Regional Commercial accounts. As a key sales partner to our Account Executive teams, you'll manage order logistics, coordinate third-party services, oversee invoicing, and proactively hunt for new revenue opportunities — all while building VIP relationships with field management and conducting account reviews that keep our top clients thrilled. If you love solving complex problems and turning strong accounts into stronger ones, this role puts you at the center of the action.
What You'll Do
- Be the go-to for top accounts: Coordinate every touchpoint from initial request to final pickup — logistics, bulk scheduling, billing, reporting.
- Build vendor partnerships: Work with internal and external partners to expand what we can offer customers and keep every relationship running smoothly.
- Lead national account onboarding: Roll out sales programs, integrate new accounts, and partner with Accounts Receivable to set up billing and discount structures correctly from day one.
- Solve complex problems: Support National and Regional Account Executives on high-stakes orders, seasonal projects, and specialty Salesforce queues that require sharp project management.
- Grow the business: Spot new opportunities within existing accounts, pitch solutions that beat expectations, and flag growth potential to the sales team.
- Stay ahead of the competition: Track competitor strengths and weaknesses and use that intel to strengthen your pitch.
- Deliver standout support: Handle complex escalations and billing questions across every channel, including after-hours when it matters.
- Keep leveling up: Take part in ongoing training to sharpen your skills.
- Engage at the top: Build strategic relationships with key stakeholders, tailoring solutions and navigating high-stakes negotiations.
JOB QUALIFICATIONS: Education & Experience Requirements
- High School Diploma or equivalent. Bachelor's degree preferred.
- 3-5 years' experience working in a high volume call center or three years in a customer service related environment
- 3-5 years' experience working in a business to business environment preferred
- Possess math skills sufficient to perform required duties
- Or an equivalent combination of education, training or experience
- Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor
- Ability to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 50 lbs.
- Ability to hear and verbally communicate using a telephone handset and/or connected headset device
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.
Equal Opportunity, Affirmative Action Employer
PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.