What are the responsibilities and job description for the Senior Product Designer position at Podium?
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
We're building AI Employees that run local businesses - agents that answer phones, book appointments, and close deals autonomously 24/7. Deployed at 100,000 locations handling thousands of daily customer conversations across auto dealerships, home services companies, and aesthetics and wellness clinics.
You'll design how humans work alongside AI that's increasingly capable of doing their job. The interaction patterns for this don't exist yet - you'll help create them.
What You'll Do
Our AI agents are scaling across auto, home services, and aesthetics and wellness. Each vertical brings new challenges. Models keep getting more capable. Design problems keep evolving. We need designers who move as fast as the technology.
The interaction patterns for increasingly autonomous AI don't exist. We're inventing them. Your work shapes how millions of local business employees do their jobs.
Our culture
We enjoy the (bull) ride - fulfilled by working hard and winning as a team. We don't have relaxed standards or easy jobs.
How we work:
Benefits:
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
We're building AI Employees that run local businesses - agents that answer phones, book appointments, and close deals autonomously 24/7. Deployed at 100,000 locations handling thousands of daily customer conversations across auto dealerships, home services companies, and aesthetics and wellness clinics.
You'll design how humans work alongside AI that's increasingly capable of doing their job. The interaction patterns for this don't exist yet - you'll help create them.
What You'll Do
- Design AI agent experiences across voice, text, and CRM - how our agents sound on calls, hand off to humans, and handle failures
- Invent interaction patterns for AI-first workflows - how service advisors review what happened overnight, intervene mid-conversation, train new scenarios
- Prototype in code using Cursor, Claude Code, or similar - the best ideas come from building, not just mockups
- Ship fast and iterate with in-person customer feedback - we work on-site with customers, you'll be embedded building alongside them
- Work directly across product, engineering, and customers without clear handoffs or defined lanes
- 3 years designing products people use daily at work (developer tools, technical products, or enterprise software preferred)
- Experience with conversational interfaces, voice UX, or AI agents - or deep thinking about human-AI collaboration
- Comfortable prototyping in code and shipping scrappy to validate before perfecting
- Understand local businesses care about outcomes (booked appointments) not your Figma file
- Eager to use AI coding tools and comfortable with design/engineering blurring
- Background in automotive, home services, or healthcare a plus
Our AI agents are scaling across auto, home services, and aesthetics and wellness. Each vertical brings new challenges. Models keep getting more capable. Design problems keep evolving. We need designers who move as fast as the technology.
The interaction patterns for increasingly autonomous AI don't exist. We're inventing them. Your work shapes how millions of local business employees do their jobs.
Our culture
We enjoy the (bull) ride - fulfilled by working hard and winning as a team. We don't have relaxed standards or easy jobs.
How we work:
- Extreme urgency - speed is a competitive advantage
- Optimize for the customer - all decisions center on helping them win
- Go to the source - sit in dispatch centers, understand root causes
- Extreme ownership - proactively identify challenges and solve problems
- Early input, better output - seek feedback at lowest investment stage
- Impact over activity - focus on outcomes that move the needle
- Always above the bikeshop - we're scrappy and treat resources like our own
Benefits:
- Work in this building in Lehi, UT 5 days a week
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees