What are the responsibilities and job description for the Chief of Staff position at Podium?
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
Podium is seeking a motivated and organized Chief of Staff, reporting to the CTO and supporting both CTO and CEO (acting CPO). In this role, you’ll lead strategic projects, manage planning cycles, and streamline operations to ensure departmental and company success. You’ll influence strategy, improve processes, and foster cross-functional collaboration.
What you will be doing:
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
Podium is seeking a motivated and organized Chief of Staff, reporting to the CTO and supporting both CTO and CEO (acting CPO). In this role, you’ll lead strategic projects, manage planning cycles, and streamline operations to ensure departmental and company success. You’ll influence strategy, improve processes, and foster cross-functional collaboration.
What you will be doing:
- Product Strategy & Leadership Support
- Serve as a strategic partner to the CEO and Product Leadership to define product priorities, strategic planning, and goal setting
- Form an independent point of view on what is required to achieve the product vision. Partner closely with the CEO and cross-functional leaders to align product goals with company-wide objectives and drive strategic execution on top product initiatives
- Work with product leadership to identify potential gaps, define plans to address them, and ensure execution on those plans
- Shape and manage the objectives and operating cadence of product leadership team meetings, facilitating discussions and managing follow-up on action items
- Planning & Operational Design
- Oversee monthly, quarterly, and annual planning processes
- Implement, improve, and drive product operations (e.g., Agile, Scrum, Kanban)
- Foster a culture of continuous improvement by independently identifying inefficiencies and driving process enhancements across the organization
- Collaborate with Finance to build and execute the Annual Operating Plan (AOP)
- Program Management & Execution
- Drive high-priority cross-company initiatives and serve as a strategic partner to the CTO and CPO, ensuring timely delivery
- Support the product organization in prioritizing initiatives, managing product team operating cadences, and ensuring follow-through on key decisions and action items
- Identify and mitigate risks, resolving roadblocks to keep projects on track
- At times, may be asked to step in and act as a Product Manager in specific areas if there are gaps
- Identify opportunities in the product organization and lead high-impact strategic projects
- Metrics, Reporting & Communication
- Track and report key metrics to measure progress and drive decisions. Provide actionable insights to address gaps and inform strategy
- Develop communication plans to ensure transparency and alignment across teams
- Lead and organize content creation for key documents or meetings related to the product organization
- Align technical initiatives with business priorities and communicate progress to stakeholders. Act as a bridge between executives and the broader organization
- Located or open to relocation to work onsite at our headquarters in Lehi, Utah
- The ideal candidate is someone with 3-7 years of total experience including experience in either product management, product strategy, business consulting (Bain, McKinsey, etc.), or as part of an internal strategy and/or operations team.
- Alignment with our operating principles
- MBA, Bachelor's or equivalent experience
- Experience working with product, engineering, and design teams
- Experience working in the SaaS or Technology industry is a plus
- Ability to be a thought partner to the CTO and CPO by structuring and solving complex problems
- Ability to communicate clearly and directly to drive accountability and action
- Excellent written and verbal communication skills
- Excellent project management skills
- Experience working with significant change and ambiguity
- Ability to multitask and prioritize in a rapidly changing environment with competing priorities
- Willingness to roll up sleeves to directly solve difficult problems
- Pragmatic and logical in thinking and decision making
- Strong analytical skills with a focus on data-driven decision making
- Trustworthiness to handle confidential information with integrity
- Familiarity with project management tools (e.g., JIRA) and business models is a plus
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan with company matching
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees