Office Manager

Office Managers / Managing Directors Duties/Responsibilities

• All inclusive position ( must be able to work the floor and front desk)
• Identifying the liaison in each office for assistance
• Staff call outs working with the scheduler to cover
• Filling in where needed (desk or floor)
• Training new employees on your strength (Front desk or floor)
• Documenting Attendance Sheets (callouts, latenesses, conversations w/staff)
• Manage Daily Operations for assigned offices (Office Flow)
• Handle Patient, Staff & Physician Complaints
• Assessing staff performances (90 day review & Annual Reviews)
• Hold Inner Office meetings (monthly)
• Implementing and enforcing policies and procedures
• Checking and responding to emails
• Missing Slips
• Office maintenance
• Partnering with MD and scheduler, Modifying Physicians Schedule (physicians out, meetings, surgeries)
• Reviewing Athena and Staff schedules frequently
• Staff Responsibilities (Delegate/Oversee)
• Medical Records request (Medical records request from attorneys to be done by Managing Directors)
• Keep change available for petty cash
• Speak to sales reps when they stop in
• Submitting Bi-weekly reports

Front Desk Duties

Greeting

• Demonstrates professional and customer service focused behavior at all times, including manner of communication, responsibility, and appearance.
• Welcomes patients and visitors promptly in a courteous and friendly manner
• Comfort patients by answering questions, anticipating anxieties, and maintaining a clean and orderly waiting area

Telephone

• Answer high volume of incoming calls promptly, courteously, and in a friendly manner.
• Schedule patients, capturing complete demographic and insurance information
• Ensure a proper greeting is used, along with the company name, and employee name
• Answer calls within a standard of three rings, to minimize hold times

Check In

• Verify patient’s demographics are correct, including language, race and ethnicity for meaningful use standards
• Add primary care physician and referring physician into the system
• Ensure the patient’s insurance information is correct and scan their insurance card(s). Make sure the insurance is verified before the patient is seen and that proper referrals/authorizations are received, if required. (link referral to that days visit)
• If a patient’s insurance does not allow x-rays to be taken in the office, add it as an alert. If patient has Medical Assistance - QMB, add it as an alert so physician is aware of potential coverage limitations
• Add patient’s pharmacy and lab information
• Capture patient’s photo, if not in the system
• Have patient sign the HIPAA, Financial Policy, and Broken Appointment Policy forms
• Register and encourage patient for the patient portal
• Collect payments and co-pays, deductibles and communicates/counsels patients, with an attempt to collect on outstanding patient balances at the time of service.

Check Out

• Schedule patients for follow-up visit. Use tickler, if applicable
• Any orders should be sent out and either printed for the patient or sent to the portal. Schedule any tests that cannot be done electronically.
• Add billing code for any miscellaneous items (ie. DME, ice packs, foot buffer pros, etc)
• Collect any payment for miscellaneous items (ie. DME, ice packs, orthotic/shoe copays, etc)
• Fill out and print any letters/forms for the patients (ie. Work note, school note, waivers)
• Ensure charges are entered and billing is completed properly on every patient
• Follow up on missing charges/encounters with physicians

Miscellaneous

• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Scan the patient’s complete medical chart into Athena
• Add patient’s last assessment date and PQRS date as an alert
• Responsible for directing all incoming mail, incoming inter-office mail, and outgoing inter-office mail
• Responsible for closing money/payments at the end of the day. Balancing the money collected at the end of the night and balancing the collection sheet.
• Assists with training new/transferred employees
• Manage a list of providers/labs/companies that should be added into Athena
• Works the Athena clinical inbox daily, ensuring appointment requests, patient cases, orders, messages, and documents are handled in a prompt and appropriate manner.
• Works the Athena workflow dashboard daily, making sure appointments are scheduled / rescheduled, eligibility is checked, and no-show appointments are charged and canceled.
• Assists with medical record charging, faxing/mailing, and correspondence.
• Contributes to team effort by accomplishing related results as needed
• Any other duties as assigned

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Medical-Surgical

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Columbia, MD 21045: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 1 year (Preferred)

Work Location: One location

Salary : $19