What are the responsibilities and job description for the Fan Engagement Specialist position at Podcast Management Inc?
Fan Engagement Specialist
Our growing Indianapolis-based media company is looking for a Fan Engagement Specialist to join our rapidly growing, fast-paced team. We are looking for a Fan Experience Specialist who is a true crime fanatic.
This is a full-time, in-office position located in Indianapolis, IN.
About us:
audiochuck is an Indianapolis-based media company focused on bringing our fans edge-of-your-seat storytelling that speaks to the latest generation of podcast listeners. Since December 2017, we’ve been creating and producing compelling content that leaves you craving more. We’ve produced multiple shows that have premiered at #1, racking up hundreds of millions of downloads a year.
audiochuck is a young, fast-growing, and dynamic company that rewards its employees, regardless of age or experience, according to the work they do. We are committed to developing internal talent and fostering a long-term team of talented media professionals. Advocacy is an essential part of the audiochuck culture. We are passionate about using our platform to make a positive difference in people’s lives by using our time, money, and resources to advocate for victims and families.
About the role
The Fan Engagement Specialist is responsible for interacting and engaging with customers and creating a unique experience. The ideal candidate will have the ability to efficiently and effectively follow up on all customer questions and comments across multiple platforms like email, social media, and other systems we use to interact with customers.
This individual must be great at completing a lot of tasks on a daily basis, including responding to customers, sending merchandise to customers, and collaborating with the internal team on other tasks, all while fulfilling other responsibilities for the role.
If you’re excited about interacting and engaging with customers and are passionate about creating a unique customer experience, then this might be the role for you.
In this role, you’ll get to:
Engage with our customers every single day
Be the driving force behind growing loyalty and excitement with our customers
Be the voice of the customers by tracking their requests and comments and relaying them back to our team
Respond to all customer emails, comments, and messages across multiple platforms
Monitor the customer’s responses to new episodes and announcements and update the team as needed
Manage elements for new customers such as mailing stickers, merch, and more
Manage fan club merchandise inventory (organizing and alerting team when stock is low)
Create new ways to engage our loyal fan club members
Work closely with the merchandise coordinator and the marketing manager to communicate launches and promotions
You are the ideal candidate if you’re a hands-on customer experience professional with a knack for understanding what customers want and communicating those insights to team members, resulting in making better decisions for customers
These are the skills and background you’ll bring with you:
You’re technically savvy and can quickly transition between platforms
You have a strong working knowledge of Microsoft Word and Excel
You’re proficient with using social media to engage and interact with people
You can reply to 100 emails per day while engaging on other platforms
You can type accurately and quickly
You have more than two years in a high interaction customer service environment
These are the skills and background that will really make you stand out:
Proven ability to proactively engage with customers through social media
You have a genuine desire to create a unique experience for customers
Experience working with podcasts and/or radio
What audiochuck will bring to the table:
Commitment to intentional leadership development for all employees
Dedication to company culture and promoting mental health
A talented team of collaborative and passionate employees to support your work
An appreciation for diverse work experience and backgrounds
A chance to work on shows from a leading network for true crime podcasts
Competitive base salary and bonus incentives
Benefits contribution
401(k) retirement plan with a match
Paid time off
Team events and activities
Does this role sound like you? If so, please submit your resume along with a cover letter that briefly answers the questions below.
Why are you interested in working with audiochuck?
How does your previous experience relate to this role?
What is a cause / issue you're passionate about solving?
