What are the responsibilities and job description for the Customer Service Representative position at POD Logistics Inc?
About us
POD Logistics Inc is an intermodal logistics company established in 2017 to provide logistic services around the nation. We pride ourselves on building a reputation to provide the most efficient, transparent, and reputable service to all of our clients. We are growing rapidly and are excited about the opportunity to add new faces to our team.
We are looking for a Customer Service Representative to join our growing team. The ideal candidate will have a background in serving customers and dispatchers in the intermodal industry as well as excellent time management, organization, and communication skills and the ability to multitask while ensuring all projects are completed in a timely manner.
The successful candidate should have previous experience working in a customer service role and be able to work in a fast-paced environment while handling multiple projects simultaneously.
Responsibilities:
- Data Entry
- Input and complete work orders
- Full-cycle Customer Account Management (Communications, problem-solving w/ aid from operations team members, updates on live loads, updates on charges, etc.)
- Ensure all information relevant to other Company departments is dissemenated from the operations department daily
- Gather pertinent information from customers to ensure the database is up-to-date
- Relay to customers any requested or important information.
- Support dispatch functions as needed
- Other Administrative duties as requested by management
Qualifications
- Qualifications below are preferred, but we are willing to train new college graduates
- 3 years of CSR in a logistics company preferred
- 2 years of Intermodal industry experience preferred but 1 year required for consideration
- 3 years of administrative experience preferred
- High school diploma required
- Working knowledge of Microsoft Office: Outlook, Sharepoint, Word, Excel, etc.
Preferred Soft skills:
- Team player
- Highly Organized
- Ability to work in a fast-paced environment
- Multi-tasker
- Detail Oriented
- Self Motivated
- "I can" attitude
Job Type: Full-time
Pay: $47,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- data entry: 2 years (Preferred)
- intermodal logistics: 1 year (Preferred)
- CSR in Trucking Industry: 3 years (Preferred)
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $47,000 - $55,000