Dental Office Receptionist

Job Summary

Pocock Family Dental is looking to fill the position of a front office Dental Receptionist. Must be able to multi task, make and receive phone calls, take payments, manage a dynamic schedule, use practice management software, and be the face of the practice and greet everyone with a smile in person and over the phone! Specifics will be discussed at the interview and training.

Experience and being bi-lingual with Spanish and English are preferred, but not required.

Duties

• Greet patients warmly upon arrival, verify patient information, and facilitate smooth check-in and check-out processes
• Schedule, reschedule, and confirm appointments using dental practice management software such as Epic or Meditech
• Manage patient records accurately within Electronic Health Record (EHR) systems like eClinicalWorks or Athenahealth, ensuring compliance with HIPAA regulations
• Collect and process payments, including medical collections and insurance co-pays, utilizing medical billing procedures and knowledge of health insurance policies such as Medicare
• Answer multi-line phone systems with professional phone etiquette, providing excellent customer service and directing calls appropriately
• Review documentation for accuracy, update care plans, and assist with medical records filing and electronic health records (EHR) management
• Support clinical staff by coordinating patient intake, verifying insurance benefits, and handling administrative tasks related to medical coding (CPT, ICD-9/10)

Skills

• Strong computer skills with proficiency in Microsoft Office Suite and familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth or eClinicalWorks
• Excellent customer service skills with the ability to communicate effectively both verbally and in writing in a bilingual capacity preferred
• Knowledge of health information management practices including medical records organization, documentation review, and clinical confidentiality policies
• Experience with medical coding (CPT coding, ICD-9/10) and billing processes related to healthcare services
• Ability to handle medical administrative support tasks such as filing, typing (including 10 key typing), data entry, and appointment scheduling efficiently
• Familiarity with health insurance procedures including Medicare claims processing and understanding of health insurance terminology
• Exceptional organizational skills with attention to detail in managing electronic health records (EHR), documentation review, and office procedures

This role is perfect for motivated individuals eager to contribute to a thriving dental practice while expanding their expertise in medical office management. If you thrive in fast-paced environments that value professionalism, accuracy, and compassionate patient care — we want to hear from you!

Pay: $15.50 - $22.70 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Salary : $16 - $23