Front Desk/Night Auditor

Pocketbook Hudson is a new prototype of experiential hotels in Hudson, NY. Occupying a full city block just off Warren Street, the hotel complex resides in a fully restored historic mill factory built in 1883. Embracing its generous space and industrious history, the property hosts 46 guest rooms and suites, a bathhouse and spa, evening restaurant, all-day café, a flexible event space, and a nightclub for revelry.

A place for meaningful connection and expansive discovery, Pocketbook Hudson is a space where care is built into every corner under the vision of creative developers and co-founders Sean Roland, Gabriel Katz, Nancy Kim, and Jeremy Selman. A portal to possibility, it is a place to be. Service style across all offerings at the property reflects our collective ethos—kindness and collaboration, executed against excellence.

Role Summary

As a Front Desk Agent, you will provide top-quality hospitality services for guests that contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform tasks to the highest standards. Provide a presence at the Front Desk overnight and assist in any guest inquiries or requests.

The Specifics

-Achieve positive outcomes from Guest queries in a timely and efficient manner
-Answer telephones using appropriate etiquette, including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
-Speak to guests and co-workers using clear, appropriate, and professional language.
-Ensure that both the Front Desk Manager and Front Desk Supervisors are kept fully aware of any relevant feedback from guests and/or other departments
-Demonstrate a high level of customer service at all times
-Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
-Assist other departments, as necessary.
-Assist guests regarding hotel facilities in an informative and helpful way.
-Must have an upbeat, warm, and positive attitude.

Ideal Attributes

Collaborative
Curious
Kind
Attentive

Experience & Qualifications

-Must be flexible, reliable, and committed- Attendance for scheduled shifts is crucial
-An eye for detail and a willingness to follow directions are important
-Ability to work as part of a team
-Delivering great customer service and troubleshooting
-Weekend availability is required
-Must have an upbeat, warm, and positive attitude.
-Embody a passion for delivering impeccable service to all guests.

Compensation

$27/hour - Front Desk Night Auditor

Benefits

Health Insurance
Dental/Vision
Paid Time Off
Access to Pocketbook amenities
Team member discounts
More to come!

Job Type: Part-time

Pay: $27.00 per hour

Expected hours: 15 – 18 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $27