What are the responsibilities and job description for the Front Desk Receptionist position at Pocatello Children's Clinic?
Collaboratively and effectively communicate with other team members, including but not limited to: physicians, nurses, front office, business office, families, resources, etc.
- Registers and updates patient information including insurance verification.
- Obtains the necessary patient consents (financial, HIPAA, treatment, record releases) and insurance referrals.
- Facilitates patient surveys, patient forms and school/work/legal excuses.
- Schedules and reminds patients of their appointments.
- Receives and responds to phone calls
- Checks and follows up with any voicemails, emails and any other messages or requests.
- Monitors waiting room to ensure patient satisfaction
- Accepts and posts patient payments and secures money properly.
- Member of the medical home patient care team, working together to deliver team based care recognizing every member’s value and their individual contributions.
- Responsible to follow clinic policies and procedures
- Attend and participate in staff meetings.
- Follows HIPAA and OSHA guidelines
- Other responsibilities as assigned by doctors or management.
Qualifications
- High School Diploma or higher.
- Proficient in basic computer skills
- Further educational courses as directed by doctors or management.
Personal Qualifications
- Patient, courteous, compassionate and respectful with patients and their families, co-workers, physicians and management.
- Ability to communicate and relate well with physicians, staff and management.
- Must be aware of patient confidentiality
- Must be able to follow directions and be self-motivated.
- Must be organized, detail oriented and able to multi-task.
- Maintain a neat and professional appearance.
- Positive attitude and willingness to help out where needed.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Pediatrics
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person